Director / Head of Data Analytics

The Product Analytics team turns behavioural and product data into insights that help us evaluate product changes, improve user experience, and influence product strategy. We work closely with Product Managers, UX Designers, Engineers, and senior stakeholders to understand user behaviour and identify opportunities with the greatest customer and business impact. You will lead a dedicated team of 5-6 analysts embedded in the LeapSpace product organisation , as part of the wider A&G Solutions Analytics function of 30+ analysts located in Amsterdam and London. Your team works with product, commercial, and strategy stakeholders across the US, UK, and the Netherlands. About the Role This is a high-impact leadership role at the intersection of product, data, and commercial strategy. As Director of Product Analytics for LeapSpace , you will be the analytical authority for one of Elsevier's most strategically important products - shaping how we measure success, understand our users, and scale the business. You will be a true thought partner to the LeapSpace leadership team, translating ambiguous strategic questions into rigorous analytical frameworks, and turning data into decisions. You will need to balance the nuances of a dual B2B/B2C product - where institutional procurement cycles, individual researcher adoption, and GenAI-driven engagement all interact - with a sharp commercial lens and a growth mindset. What You Will Do

• Lead and grow the analytics team Manage, coach, and develop a team of 5-6 analysts. Set priorities, build a high-performance culture, and enable analytical excellence while attracting and retaining top talent as LeapSpace scales.
• Act as a strategic thought partnerPartner closely with Product and Commercial teams to translate strategy into clear OKRs and success metrics. Shape analytical questions, challenge assumptions, and influence roadmap prioritisation and go-to-market decisions.
• Drive growth analyticsOwn analytics across the full growth funnel - acquisition, activation, engagement, retention, and monetisation - across B2B and B2C segments. Build models and forecasts that inform commercial targets and identify key levers for sustainable, product-led growth.
• Deepen understanding of user behaviourAnalyse behavioural and transactional data to understand end-to-end user journeys, including adoption, engagement, conversion, retention, and satisfaction. Use cohort, funnel, segmentation, and feature analysis to generate actionable insights across researcher and institutional audiences.
• Define and govern product success metricsCollaborate with Product Managers and stakeholders to define and align KPIs with user value, business outcomes, and LeapSpace's AI-driven proposition. Ensure robust tracking and data quality to support reliable measurement.
• Drive experimentation and product evaluationDesign and evaluate experiments, including A/B tests, to assess the impact of new features and product changes. Build predictive models to forecast performance and identify early signals of success or risk.
• Communicate insights and influence decisionsTranslate complex analyses into clear, compelling narratives through dashboards, presentations, and storytelling. Communicate effectively across product teams and senior leadership to drive data-informed decisions.
• Leverage AI-enabled analyticsUse AI tools to accelerate SQL, Python, analysis, visualisation, and documentation. Apply modern, GenAI-native working practices while maintaining strong human validation and judgement.
What You Bring
• Product & digital analytics experienceSolid experience in product or digital analytics, with a proven track record of influencing product strategy and commercial decisions through data;
• B2B & B2C expertiseExperience working across both institutional and consumer-facing digital products, with a strong understanding of user behaviour, adoption, engagement, and value creation across different audiences;
• Growth-stage product experienceExperience scaling products from early adoption to broader market growth, including defining key metrics at each stage and building scalable analytical frameworks
  
  People leadershipProven experience leading, building, and developing high-performing analytics teams (5+ people);
• Commercial acumenStrong ability to translate data insights into revenue, retention, and broader business impact, and to engage effectively with commercial stakeholders;
• Experimentation & A/B testingStrong experience designing, running, and interpreting experiments in fast-moving and ambiguous product environments;
• Technical skillsAdvanced SQL and Python (or R) for analysis, statistical modelling, and visualisation;Experience with cloud data platforms (e.g. Snowflake, Redshift, Databricks) and BI tools (e.g. Tableau or equivalent);Familiarity with web analytics tools (Adobe Analytics preferred);Experience with AI/LLM-assisted workflows (e.g. Claude, Codex);
• Stakeholder management & communicationStrong ability to influence senior stakeholders across product and commercial teams. Clear and confident communicator with strong executive presence.
• Education Master's degree or higher with a quantitative focus (Statistics, Mathematics, Computer Science, Physics, Economics, or a related field with strong statistical foundations) preferred, though equivalent experience will be considered.
• Mindset Genuine curiosity about users and products - you want to understand the 'why', not just report the 'what'; Growth mindset: enthusiasm for learning, comfortable with ambiguity, and not afraid to ask hard questions; Collaborative and humble, with high standards for analytical rigour and storytelling; Comfortable working in cross-functional, international, multi-location teams.
  
  Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. Applying customer centricity, product and data best practices, and a passion for excellence, we deliver world-class solutions.
About LeapSpace LeapSpace is Elsevier's new AI-assisted workspace for research - an innovative, fast-growing product that serves both institutional (B2B) and individual researcher (B2C) audiences . Built on trusted scientific content and responsible AI, LeapSpace brings together discovery, analysis, and collaboration in a single intelligent environment, helping researchers uncover insights, accelerate innovation, and work more effectively. LeapSpace is entering a pivotal growth phase, with significant investment and executive sponsorship as it scales adoption across the global research community., RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.