Do you want to work in Adult Social Care, supporting adults who would like to choose who provides their social care and support needs? If you do, then you might be suited to being a Direct Payments Assistant., An opportunity has arisen for a direct payments assistant to work within Adult Social Care Finance supporting people who have chosen to arrange their own care and support via a direct payment. The direct payments team work with the community teams across East Sussex County Council, cover a telephone line and answer questions to internal teams and members of the public. You would provide office support to ensure that direct payments are correctly processed and monitored. The team provide advice and guidance, acting as the main point of contact for direct payments, covering the adult social care systems, direct payment helpline and email inbox.

• Have the ability to record proficiently whilst gathering information via the telephone
• Have the ability to manage their own workload and prioritise work
• Have the ability to manage constant and conflicting demands, often to meet tight deadlines
• Can deal with customers with a wide variety of need and vulnerabilities
• Have the ability to work constructively with colleagues - both internal, external and as part of a team