Direct Payment Support Officer

We are seeking a compassionate, organised, and motivated Direct Payment Support Officer to join our team. This role is ideal for someone passionate about supporting individuals to maintain independence and choice through effective direct payment support services., As a Direct Payment Support Officer, you will work closely with service users, carers, families, and partner organisations to provide guidance and support regarding direct payments and personalised care arrangements. You will help individuals understand and manage their direct payment packages, ensuring compliance with policies and promoting independence, dignity, and choice.,

• Provide advice and support to individuals receiving direct payments.
• Assist service users with setting up and managing care arrangements.
• Support with payroll, budgeting, and record-keeping guidance.
• Liaise with social workers, care providers, and external agencies.
• Monitor direct payment usage and ensure compliance with relevant policies and procedures.
• Maintain accurate records and prepare reports when required.
• Always promote safeguarding and wellbeing.
  
  Experience working within health, social care, local authority, or support services.
• Strong communication and interpersonal skills.
• Good organisational and administrative abilities.
• Understanding direct payments, personal budgets, or social care services is desirable.
• Ability to manage confidential information professionally.
• Competent IT and record-management skills.
• A caring, supportive, and person-centred approach.
• Fluent Welsh Speaker.
  
  Competitive salary
• Flexible working opportunities
• Training and professional development
• Generous holiday entitlement
• Pension scheme
• Supportive and inclusive working environment, We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
What we offer Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and developmentWhere you'll work Porth Gofal - Targeted Intervention Services We are at the core of Ceredigion's through-age social care provision and we focus on ensuring that each individual receives the intervention that is best placed to meet their needs or, where necessary, guide them to early help or specialist services. Our functions include: Integrated Triage and Assessment Services + Intake and Integrated Operations Team + Integrated Assessment Team + Emergency Duty Team Targeted and Short-term Services + Direct Payments Support Service + Centre for Independent Living (CILC) Logistics and Operations Team + Targeted & Enablement Integrated Care + Technology Enabled Care & Sensory Services + Occupational Therapy Direct Services + Day Care Services Team + Residential Care Teams More information regarding our teams can be found here. Penmorfa Penmorfa is our most central office, it is where our Chief Executive and Councillors are based. Read more Aberaeron Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat. Read more