Digital Transformation Manager

We are seeking a highly skilled and experienced Digital Transformation Manager to oversee and drive the successful implementation of digital transformation initiatives across our organization. In this role, you will turn business priorities into a clear, sequenced roadmap, deliver change that people actually adopt, and prove its value through measurable outcomes. The ideal candidate will have a strong background in project management, technology integration, and change management, with a proven track record of leading complex digital projects across enterprise platforms, data, automation, and AI.

What Success Looks Like:

· First 90 days: Build relationships with key stakeholders, assess the current transformation portfolio, and agree a prioritized roadmap with clear business cases.

· First 6 months: Put in place consistent delivery governance, status reporting, and benefits tracking, and deliver early wins that show tangible value.

· First 12 months: Deliver key initiatives on time and within budget, with measurable gains in efficiency, customer experience, and user adoption., · Lead the planning, execution, and delivery of digital transformation projects from business case through to go-live and handover to operations.

· Collaborate with cross-functional teams to identify and prioritize digital initiatives based on business value, effort, risk, and readiness.

· Develop and manage project timelines, and resource plans, and work directly with customers as needed to communicate status.

· Ensure alignment of digital transformation initiatives with business goals and objectives.

· Define success measures and KPIs for each initiative, and track benefits after go-live to confirm value is realized.

· Oversee the integration of new technologies and systems into existing processes, working closely with architecture, security, and data teams.

· Identify opportunities to apply automation, analytics, and AI to simplify processes and improve customer and employee experience.

· Establish clear delivery governance, including steering committees, RACI, decision logs, and stage gates.

· Monitor project progress and performance, providing regular updates to stakeholders and executive sponsors.

· Identify and mitigate risks, issues, and dependencies associated with digital transformation projects.

· Manage relationships with technology vendors and implementation partners, holding them to agreed scope, quality, and timelines.

· Lead change management activities, including stakeholder analysis, communications, readiness assessments, and adoption tracking.

· Plan go-live, hypercare, and transition to run teams so new solutions are stable and fully supported.

· Foster a culture of innovation and continuous improvement within the organization.

· Provide training and support to employees on new digital tools and processes.

· Ensure solutions meet data protection (UK GDPR), information security, and compliance requirements.

· Stay up-to-date with industry trends and best practices in digital transformation.

· Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.

· 5+ years of experience in digital transformation, or a related role, including leading cross-functional programmes end to end.

· Strong understanding of digital technologies and their application in business.

· Strong understanding of enterprise technologies (ServiceNow, Oracle, GCP, Azure).

· Excellent leadership, communication, and interpersonal skills, with the confidence to influence senior stakeholders and customers.

· Proven ability to manage multiple projects and priorities simultaneously.

· Experience with change management and driving organizational change.

· Proficiency in project management tools and software (e.g., Jira, ServiceNow SPM, MS Project, or similar) and in both Agile and Waterfall delivery methods.

· Experience managing project budgets and building business cases.

· Strong analytical and problem-solving skills, with the ability to use data to support decisions.

Qualifications - Desirable:

· Master's degree in a relevant field.

· Project, programme, or change certifications such as PMP, PRINCE2, MSP, APMG Change Management, or Prosci.

· Agile or service management certifications such as SAFe, Scrum, or ITIL 4.

· Platform certifications in ServiceNow, Oracle Cloud, Google Cloud, or Microsoft Azure.

· Hands-on experience delivering automation, AI, or data and analytics initiatives.

· Experience in a customer-facing or services environment.

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.