Digital Trainer

As a Digital Trainer at Kent and Medway Mental Health NHS Trust (KMMH), you will be responsible for the design, development and delivery of engaging end-user training content in support of the Trust's Digital Plan and other projects central to Digital Transformation; supporting our staff to have the knowledge and understanding to work with our digital systems and technologies in direct support of required project outcomes and objectives. You will be working with colleagues and other stakeholders to design, plan and produce training material and deliver an engaging learning experience. Using your specialist knowledge and expertise, you will collaborate on identifying and translating learning objectives, instructional design requirements and introduce aspects of business process change in the production of training content and delivery. You must be competent in designing engaging training content, which supports the end user to efficiently and effectively use the digital systems/technologies being implemented with an ability to distil complex information into a concise, non-technical style for presentation and effectively use a full range of delivery methods (blended learning) to enhance learning.,

• Identify learning needs to meet the desired aims and objectives
• Manage complex training detail and transcribe into concise, easy to understand content.
• Design and develop training content, using a variety of methods and approaches. This may be delivered using a range of delivery tools - such as guides, videos, e-learning and face to face training.
• Travel to relevant sites, set up training rooms, moving equipment and setting up computers / projectors, software installation etc. as required.
• Conduct classroom and online training, ensure staff are supported in practice andon-site go-live and post go-live support/floorwalking.
• Produce training plans to identify the training requirements and training delivery methods.
• Monitor the Service Desk and respond to training requests.
• Take responsibility for the management of own workload and support the Lead Digital Trainer with regular status reports on progress.
• Participate in project workstream meetings, design workshops and user groups as required, providing regular briefings on the development of training content. Ensure feedback to issues are gathered and resolutions communicated effectively.
• Undertake review of training provided and evaluation of learning outcomes through customer feedback.
• Ensure the Digital Hub is maintained with up to date information.
• Delivery training in line with the KMMH Digital Skills Framework., Please refer to the attached job description for full details and main responsibilities of the role.
  
  Educated to degree level or equivalent experience in training, education or digital systems, Knowledge of learning styles and training delivery, and creation of training materials through a range of mediums.
• Working knowledge of M365 and associated systems -word, excel, PowerPoint, outlook, as well as experience with NHSMail., Test systems / applications to understand impact on end user and apply appropriate training content and delivery method to effective training delivery, Design, plan and produce training material and deliver engaging high-quality learning experiences
  
  We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.