Digital Support Services Team Leader

It's More Than just Digital Support - It's Leadership, Innovation and Impact!, EKC Group is looking for an experienced and proactive Digital Support Services Team Leader to play a key role in shaping and supporting our digital infrastructure. This is an excellent opportunity for a forward-thinking ICT professional who is passionate about delivering high-quality digital services and leading continuous improvement across a dynamic educational environment. In this position you will:

• oversee the day-to-day maintenance and performance of the Group's ICT services
• ensure reliable and effective technology support across the organisation.
• Working closely with the Group Head and Director,
• Contribute to the development and implementation of EKC Group's ICT strategy, helping to drive innovation, enhance digital services, and support the achievement of our wider organisational goals.
Alongside our priority of excellent student experience, we also focus on our employees. Check out our benefits when working for the East Kent Colleges Group! EKC Group BenefitsAbout You We are looking for a motivated and proactive individual to join our fast growing Broadstairs campus. You will assist with technology projects across the EKC Group, supporting with new and replacement IT equipment. You'll combine your exceptional customer service with your technical expertise helping staff stay connected and supported. What will you be doing?
• Acting as the incident lead for major tickets
• Line Managing a team
• Assisting with project management of new IT requirements across the EKC Group
• Acting as the initial escalation point for 1st and 2nd line support issues
• Assisting triaging tickets in the ITSM system when required
• Assisting in staff device replacement across the Group
  
  Outstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted. Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.