Digital Support Officer

Are you passionate about enhancing people's lives by helping them to develop their digital skills and enabling them to get online for good?

Working as part of an award-winning team, you'll play a vital role in delivering our national digital support and skills programme. Your responsibilities will include: Managing relationships, agreements and contracts with grant funded and contracted delivery partners; delivering digital guidance and device solutions to Clarion residents; recruiting and managing volunteer Clarion Futures & Digital Champions and maintaining accurate and up to date information on our CRM, Pathway. Through collaboration with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion.

To succeed in this role, you'll demonstrate experience of relationship and project management and the ability to work with a range of stakeholders to support the delivery of organisational goals. You will have experience of resident and community engagement, particularly working with individuals facing multiple barriers to getting online, seeking employment and accessing services. Effective communication skills will be invaluable in this role as you will need to be able to engage with a diverse range of people. You will also need to be well organised to manage your diary and competing priorities, ensuring high levels of data and record accuracy at all times.

This is a hybrid role with a base location at our office in either Haywards Heath, Dorking or Tonbridge. You'll spend 3 days per week on average on site at an office, visiting customers, volunteers and/or delivery partners across the south and south west region., Candidates must have the ability to travel throughout the South & Southwest region and support colleagues elsewhere on an as required basis.