Digital Support Apprentice

Introduction

As an Apprentice Digital Support Apprentice at ABP Wessex in Northallerton, you will primarily assist internal users, helping them maximise the use of various digital systems and software to enhance organisational efficiency and operations.

About the Employer

ABP Food Group is one of Europe’s leading integrated agri-food businesses, with divisions specialising in food production, pet food and renewables. Over our 70-year history, we have grown to 14,000 strong team and have built a reputation for quality and innovation. ABP UK, part of the ABP Food Group produces quality fresh and frozen beef, lamb and frozen meat-free products to some of the nations leading supermarkets and restaurants, including a number of Michelin Star establishments!

What You'll Do

You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.

This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training

Key Responsibilities:

• Acquire and apply foundational knowledge in digital technologies and IT support.
• Assist users with digital systems under supervision, learning effective customer service skills in IT.
• Collaborate with Service Desk Level 1 team, learning hands-on technical support.
• Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
• Engage in continuous learning activities, including workshops and training sessions.
• Contribute to digital service improvement and knowledge base documentation.
• Support the adaptation and exploitation of technology changes to meet organisational objectives.
• Ensure efficient use of digital office technologies, productivity software, and digital communications tools. • Provide support to external customers and clients through various digital channels.
• Assist internal users in maximising the use of digital technologies.
• Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems

Training Outcome

Future Career Path Progression:

• Opportunities for advancement to higher apprenticeship levels (E.g. Level 4, 5, 6, 7)
• Opportunities for advancement to Level 1, 2, and 3 roles within Digital Support.
• Pathways to specialised roles like Cyber Security Technician, Data Technician, Business Analyst, and AI Data Specialist.
• Commitment to ongoing professional development and training

Skills Required

• IT skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Logical
• Initiative

Qualifications

• Essential - GCSE - English - A* - C / 9 - 4
• Essential - GCSE - Maths - A* - C / 9 - 4
• Desired - A Level - Digital - A - C
• Desired - T Level - Digital - A - C
• Desired - BTEC - Digital - Pass/Merit/Distinction

Course Information

Course: Digital support technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 8:30am - 5pm but this may change depending on site requirements.

Expected Duration: 1 Year 3 Months

Training Provider: QA LIMITED