Digital Programme Manager

Help us turn ambitious digital plans into well-managed change that delivers for charities. Are you an experienced delivery professional who can bring structure, pace and clarity to a complex portfolio of digital change? We're looking for a talented Digital Delivery Manager to join our Digital team at CAF Bank, part of Charities Aid Foundation (CAF). This is an opportunity to play a central role in shaping how digital change is planned, coordinated and delivered within a purpose-led, regulated bank. What you'll do At CAF Bank, every one of us contributes to our impact, and as our Digital Delivery Manager you will own the overall Digital delivery plan, helping us progress our highest-value customer, operational and strategic priorities. You will coordinate digital change across Online Banking, AI and automation, digital adoption and other priority initiatives. You will bring together teams, suppliers and stakeholders to ensure work is well prioritised, realistically planned and delivered with appropriate governance, control and transparency. As our Digital Delivery Manager, you will:

• Own and maintain a clear, integrated delivery plan across the Digital portfolio
• Translate strategic priorities and roadmap items into realistic and executable delivery plans
• Maintain visibility of priorities, milestones, dependencies, risks, issues and decisions
• Establish effective delivery routines, including planning sessions, progress reviews, blocker reviews and retrospectives
• Coordinate delivery across Digital, Technology, Operations, Risk, Compliance and external suppliers
• Identify and remove blockers, escalating promptly where senior decisions are required
• Own core delivery controls, including RAID logs, action logs, milestone trackers, delivery dashboards and dependency tracking
• Provide clear, accurate and action-oriented reporting for governance and senior stakeholders
• Coordinate supplier plans, actions, estimates, effort and delivery commitments
• Support release readiness by tracking UAT progress, known issues, dependencies and operational readiness
• Improve the flow of work from idea and discovery through to delivery, testing, release and benefits realisation
• Help embed practical, proportionate and continuously improving ways of working across the Digital team
• Identify opportunities to use AI to increase the pace and effectiveness of delivery.
  
  This role is ideal for an experienced digital, technology or change delivery professional who is comfortable coordinating multiple workstreams and bringing structure to complex or ambiguous environments.
You will need to combine strong planning and delivery discipline with the ability to build effective relationships, challenge constructively and maintain momentum across teams. Experience in banking, financial services or another regulated environment would be particularly valuable. We are looking for:
• Experience managing delivery plans, milestones, actions, risks and dependencies across multiple workstreams
• Experience coordinating digital, technology or change delivery across cross-functional teams
• Strong delivery planning, prioritisation and workload management skills
• Experience maintaining RAID logs, action logs, milestone trackers and delivery dashboards
• The ability to identify blockers, manage dependencies and escalate issues effectively
• Experience working with external suppliers or third-party delivery partners
• Experience supporting release readiness, UAT coordination or delivery assurance
• An understanding of agile, product-led or hybrid delivery environments
• Strong written and verbal communication skills, with the ability to present complex information clearly
• Excellent stakeholder management and facilitation skills
• The ability to work through ambiguity and bring structure, clarity and momentum
• A practical, tenacious and collaborative approach, with a strong focus on customer and organisational outcomes.
• Experience of online banking, automation, AI, digital channels or customer journey improvement would be an advantage.
  
  We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.
We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds. Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose. Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.


• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes