Digital Product Lead

At Darlington Building Society, we're continuing to evolve how we support our members - and digital plays a huge part in that journey. We're looking for an experienced Digital Product Lead to shape and enhance our digital offering, ensuring our website, platforms and tools deliver a seamless, intuitive and on-brand experience across every touchpoint. This is a key role where you'll bridge the gap between business ambition and digital delivery - bringing clarity, pace and purpose to how we develop and improve our digital products. This is an opportunity to take ownership of our digital product landscape and really make an impact. You'll lead how we think about and deliver digital experiences - from shaping the roadmap through to working closely with teams and partners to bring ideas to life. It's about creating a joined-up, member-focused experience that reflects who we are as a Society and where we're going. Role Infromation You'll play a key role in:

• Shaping our digital direction - setting the vision for how our digital channels support our wider business and member goals
• Enhancing our member experience - ensuring our website, platforms and journeys are simple, consistent and aligned with our brand and values
• Driving delivery and momentum - working across teams to turn ideas into reality, removing barriers and keeping things moving
• Using insight to inform decisions - understanding what's working, what's not, and where we can improve
• Connecting people and priorities - acting as the link between business needs and technical delivery
  
  We're looking for someone who brings both strategic thinking and hands-on delivery - someone who can see the bigger picture but is equally comfortable getting into the detail to make things happen.
You'll likely have:
• Strong experience in a digital product or digital transformation role
• A track record of improving websites, digital journeys or customer-facing platforms
• Experience working with cross-functional teams and third-party partners
• The ability to balance commercial goals with great customer outcomes
• Confidence influencing stakeholders and bringing people with you
• Experience within financial services or a regulated environment (desirable but not essential)
If you're passionate about creating better digital experiences and want to play a key role in our journey, we'd love to hear from you.

This is a great opportunity to step into a role where you can genuinely shape the future of our digital offering and make a visible difference to both our colleagues and our members. You'll be part of a collaborative, forward-thinking team, with the space to bring new ideas, challenge thinking and help us continue to evolve how we do things. Alongside a role where you can really make your mark, we offer a range of benefits including:
• Hybrid working in line with our Society approach, supporting flexibility and work/life balance
• 25 days holiday plus bank holidays, with the option to buy additional leave
• 10% employer contribution pension
• Life assurance for added peace of mind
• Health and wellbeing support, including access to an Employee Assistance Programme and Health Care Plan
• Colleague discount and savings platform, offering a range of retail and lifestyle perks
• A supportive culture where you can be yourself and thrive, guided by our values: Be Better, Be Trusted, Be Yourself, 55000 - 65000 GBP (yearly)