Digital Platforms Manager

We're looking for a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet's core digital platforms. You'll oversee the systems that underpin our work - including our CRM, event ticketing and class management platforms - ensuring they are reliable, well-integrated and, We're looking for a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet's core digital platforms. You'll oversee the systems that underpin our work - including our CRM, event ticketing and class management platforms - ensuring they are reliable, well-integrated and enable great experiences for our audiences, participants and colleagues. Working across the organisation, you'll identify opportunities to improve processes, champion best practice, help teams get the most from our platforms, and ensure our systems continue to evolve in line with organisational priorities. This is a role for someone who enjoys solving problems, simplifying complexity, and helping people use technology more effectively. Your main responsibilities as Digital Platforms Manager will include:

• Work with the Head of Digital to define the roadmap for the organisation's core digital platforms and integrations, ensuring they continue to meet organisational needs and deliver maximum value.
• Develop meaningful reporting and insights that support operational and strategic decision making.
• Oversee the day-to-day management, configuration and optimisation of the organisation's digital platforms.
• Maintain data quality and accuracy within databases, including data imports, de-duping, implementation of data hygiene best practice, and regular system audits.
• Assist with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings and financial settlement.
• Become the organisation's expert on the effective use of our digital systems Beacon (CRM), Mind Body (Class Management), Monad (Event ticketing) and Vimeo OTT.
• Oversee good data management practices and help improve the quality, consistency and accessibility of organisational data., You will support CEO & Executive Office Manager to maintain the smooth running of the CEO/Executive Office.You will undertake key administration tasks which support members of the Executive Team,Presidents and Vice-Presidents including booking of travel, liaison with members, supporting the arrangements for internal meetings & taking meeting notes., As part of the Customer Experience team, you will report to the Customer Experience Management Team and whilst on shift the Duty Manager and Supervisors., English National Ballet is seeking a Participation Officer to join our Engagement team. This role provides essential administrative and logistical support to ensure the smooth delivery of English National Ballet's learning, participation and community work., To contribute to the creation, staging and presentation of work of the highest artistic standards by assisting in the effective and efficient running of the Production Department. To deputise for the Head of Stage as and when required
  
  Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
• Experience translating business requirements into practical digital solutions.
• Knowledge of working across system integrations, APIs and workflow automation.
• Proven track record of developing positive working relationships with a wide range of internal users along with external agencies and suppliers; ability to provide a friendly service to people at all levels.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
  
  English National Ballet has been opening up the possibilities of ballet for over seventy-five years. We are a pioneering Company at the forefront of ballet's growth and evolution: celebrating tradition whilst forging innovation and developing the artform. English National Ballet is also a UK leader in creative learning and engagement practice, building dynamic partnerships and community programmes. We strive for artistic excellence and to share ballet with as many people as possible, across the UK and around the world., Tilted runs one of the UK's largest and most active theatre investment portfolios: over 100 productions backed in five years across the West End, Broadway, touring and international markets. We're building an investment process that is more systematic and more scalable - better data, proper portfolio tracking, less manual work, and automation
  
  £50,000 | Closing: 5 October 2026
As Head of Stage you'll lead the Stage Department at the heart of our creative ambitions. You will take ownership of staging, rigging and automation across all of our productions, tours and events. You will be a key team member to turn creative ideas into safe, practical and brilliantly delivered performances., New Vic Theatre, Etruria Road, Newcastle-under-Lyme, Newcastle, UK | £30,732 per annum | Closing: 12 October 2026 We're looking for two experienced Practitioners to work with us to develop and deliver education projects and lead our younger Youth Theatre programme at the New Vic.