Digital Mail Manager

Are you an experienced operational leader and accomplished project manager with a passion for digital transformation, platform delivery, and service excellence? We are seeking a Digital Mail Project Manager to join our Corporate Digital Mail Centre, playing a critical leadership role in shaping and delivering innovative, secure, and customer-focused digital mail and hybrid communication solutions. This is a unique opportunity for a highly capable project professional who thrives in complex, multi-stream environments, combining operational leadership with the ability to drive strategic digital change across platforms. You will directly influence how digital mail services evolve, delivering measurable improvements in efficiency, compliance, and customer experience. This role will lead, inspire, and develop high-performing operational teams within a fast-paced environment, embedding a culture of accountability, engagement, and service excellence. This role is ideal for someone who combines hands-on operational leadership with advanced project management expertise, and who is confident leading complex digital change across platforms and services.

• proven experience in operational leadership and project management, ideally within digital mail, document management, or hybrid communication environments.
• strong working knowledge of Planet Press (Objectif Lune) or similar document/template management systems.
• a solid understanding of document composition, data merging, and multi-channel output workflows (print, PDF, email, and digital delivery).
• excellent communication and leadership skills, with the ability to engage, influence, and collaborate effectively at all levels of the organisation.
• strong technology and digital capability, including proficiency in Microsoft applications such as MS Teams and broader digital collaboration tools.
• a proactive and forward-thinking approach, with the ability to prioritise workloads, meet deadlines, and identify emerging opportunities in digital technology and automation.
• strong organisational skills, with experience managing multiple concurrent projects and operational priorities in a complex environment.
• a continuous improvement and innovation mindset, with a passion for driving efficiency, identifying opportunities to enhance compliance, and customer experienc
  
  Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.