Digital Innovation, Insight and Transformation Manager

Digital Innovation, Insight and Transformation Manager Join to apply for the Digital Innovation, Insight and Transformation Manager role at Mountain Warehouse. Get AI-powered advice on this job and more exclusive features. Role Overview Mountain Warehouse's eCommerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions. We're looking for a highly organized and strategic Digital Innovation, Insight and Transformation Lead to play a critical role in scaling our online business. The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience. This role suits a bright, analytical, and ambitious individual capable of delivering across a wide-ranging brief, often to tight deadlines. It offers variety and autonomy in a growing business area. Key Responsibilities

• Accelerate cross-team digital initiatives from inception to implementation.
• Partner with senior stakeholders to assess current processes, identify gaps, and design improved workflows and systems.
• Shape thinking in new business areas by assessing risks, benefits, and competitive dynamics.
• Develop and manage project plans, timelines, budgets, and success metrics for change initiatives.
• Drive performance improvements through data-driven insights and continuous improvement methodologies.
• Build effective relationships with internal and external stakeholders.
Ideal Candidate
• 5+ years of experience in eCommerce operations, online retail, or transformation roles.
• Knowledge of project management methodologies and lifecycles.
• Proven success in operational improvements and leading transformation projects.
• Strong data analysis skills, with advanced knowledge of MS Excel and/or SQL.
• Outstanding problem-solving capabilities.
• Excellent project management and stakeholder communication skills.
• Ability to prioritize and multitask autonomously.
• Experience in strategic change, management consulting, or project delivery is a plus.
• Knowledge of retail marketplace operations is desirable.
Benefits
• Competitive salary and benefits.
• Hybrid working: 3 days in London office, 2 days remote.
• Holiday allowance.
• 50% staff discount, 25% for family and friends.
• Pension scheme.
Additional Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Business Development and Sales Industry: Retail

The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience. This role suits a bright, analytical, and ambitious individual capable of delivering across a wide-ranging brief, often to tight deadlines. It offers variety and autonomy in a growing business area.,
• 5+ years of experience in eCommerce operations, online retail, or transformation roles.
• Knowledge of project management methodologies and lifecycles.
• Proven success in operational improvements and leading transformation projects.
• Strong data analysis skills, with advanced knowledge of MS Excel and/or SQL.
• Outstanding problem-solving capabilities.
• Excellent project management and stakeholder communication skills.
• Ability to prioritize and multitask autonomously.
• Experience in strategic change, management consulting, or project delivery is a plus.
• Knowledge of retail marketplace operations is desirable.
  
  Competitive salary and benefits.
• Hybrid working: 3 days in London office, 2 days remote.
• Holiday allowance.
• 50% staff discount, 25% for family and friends.
• Pension scheme.