Digital Implementation Coordinator

We're looking for a proactive Digital Implementation Coordinator to play a key role in delivering innovative technology solutions across our Premium B&I portfolio. If you enjoy working in a fast-paced environment, thrive on seeing projects through from planning to launch, and love collaborating with a variety of people, this could be the perfect opportunity for you. This is a hands-on, field-based role where you'll spend most of your time supporting technology implementations at client sites, ensuring new digital solutions are delivered seamlessly and provide an outstanding experience for both clients and customers.What you'll be doing... As our Digital Implementation Coordinator, you'll support the successful delivery of technology projects and site mobilisations from start to finish. Working closely with internal teams, clients and third-party suppliers, you'll ensure every implementation is delivered on time, within budget and to the highest standard. Your responsibilities will include:

• Supporting the planning and coordination of technology projects and site mobilisations.
• Delivering technology implementations across client sites, including pre-launch training, team engagement and go-live support.
• Coordinating suppliers, stakeholders and internal teams to ensure smooth project delivery.
• Monitoring project progress, identifying risks and helping to keep projects on track.
• Producing and maintaining accurate project documentation and handover information for the Service Delivery team.
• Providing on-site support and resolving issues during high-profile implementations.
• Building strong relationships with clients, suppliers and colleagues across the business.
• Gathering insights and data to support reports, business cases and future technology improvements.
• Identifying opportunities to improve mobilisation processes and customer technology solutions.
  
  We're looking for someone who is organised, adaptable and enjoys working with people just as much as technology.
• Experience supporting technology projects or implementations within a multi-site environment.
• Previous project administration or project support experience.
• A proven ability to build positive relationships with stakeholders and deliver successful technology solutions.
• Excellent organisational skills and the ability to manage multiple priorities and tight deadlines.
• Strong written and verbal communication skills with great attention to detail.
• Experience producing reports, project documentation and business papers.
• An understanding of mobile apps, EPOS systems and payment technologies.
• Knowledge of networking technologies such as Wi-Fi, LAN and VPN (desirable).
• Experience working with third-party technology providers and suppliers.
This is a field-based role with the majority of your time spent at client sites, so you'll need to enjoy being out and about, be flexible to travel, and be passionate about delivering an exceptional customer experience.

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!