Digital Customer Experience - UX Designer

Digital Customer Experience - UX Designer

£80000-£85000

Whitbread Plc, Holborn, Camden

  • Full time
  • Permanent
  • Onsite working

Posted 5 days ago, 14 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: d2636a64581c435f864b6a0a082c1ce9

Full Job Description

Role: Lead UX DesignerSalary:£80,000 - £85,000Why You'll Love It Here:· Private healthcare· Up to 10% matched pension· Up to 60% discount on Premier Inn stays an...,

  • Be responsible for defining, articulating and championing the future for how our customers research, book, and stay with the comfort, consistency, and convenience that Premier Inn is famous for.
  • Taking the lead in developing the overall design vision for delightful and impactful experiences throughout the guest journey across our web and mobile platforms.
  • Work across our brand, digital product and engineering teams to standardise and educate others on design systems and visual languages. Present design work to partners and executive leadership for review, feedback and sign off.
  • Get to the heart of customer problems and lead the design of solutions that bring simplicity to every guest interaction - from booking a room to checking in with ease.
  • If you're a strategic thinker with a passion for user-centred design and a knack for turning insights into seamless digital experiences, and experience establishing a UX team in high-traffic digital environments we'd love to hear from you.

  • Understanding of eCommerce and Digital Business Models and Product Development
  • Established set of Design best practices and experience-based methods to define vision and requirements
  • Proven experience in Interaction Design, Visual and Motion design, and Research.
  • Skills:
  • Excellent communication, ability to translate commercial and technical concepts
  • Agile Product Management experience and working in a squad model
  • Experience with Design Systems and Design tools such as Figma, Miro and prototyping software
  • Passionate and empathetic, driven by curiosity for problems rather than solutions
  • Strong instinct for great design and usability, always searching for next customer insight
  • Experience:
  • Industry experience
  • Senior Product Design experience with a strong portfolio
  • Leading alignment sessions with stakeholders at every level
  • Significant experience designing complex user interfaces for web and mobile applications

    At Premier Inn we believe that a great night's sleep and a warm welcome can make all the difference. As the UK's largest hotel business with over 800 hotels across the UK, we are seeking a Lead UX Designer to join our Digital Product team and shape the future of guest experience., We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.
  • We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

    £80,000 - £85,000 Why You'll Love It Here: · Private healthcare · Up to 10% matched pension · Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand · Company Car or Car Allowance · Annual Incentive of up to 30%

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