Digital Change and Support Systems Manager

The Head of Change and Support Systems will lead the Change Management process, ensuring smooth and minimal disruption during changes. This includes establishing and overseeing a Change Advisory Board (CAB), developing Terms of Reference (TOR), and maintaining Standard Operating Procedures (SOPs). The role also involves documenting changes, providing regular reports, and monitoring progress to proactively address issues. Additionally, the Head of Change and Support Systems will customize service desk tools to suit the Health Board's needs, engage stakeholders to ensure transparency, and foster continuous improvement., 1. Change Management Leadership: Lead and manage the Change Management process within the Digital & Health Informatics Department, ensuring changes are implemented smoothly and with minimal disruption to services. This role will drive long-term improvements and substantial service delivery enhancements.

2. Team Management: Manage a team of engineers and associated staff, providing guidance and support to ensure effective performance and development. This includes fostering a collaborative and high-performing team environment.

3. Change Advisory Board (CAB) Management: Establish and lead the Change Advisory Board to oversee and approve changes within the organization, developing and maintaining Terms of Reference and Standard Operating Procedures. This role will ensure major reductions in health inequalities and substantial service delivery enhancements. The Head of Change and Support Systems will also directly support the Deputy Director of Digital and Health Intelligence in overseeing change management within Digital Services.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.