Digital Business Analyst - Customer Portals - Cheshire - Regulated Industry

We are supporting a major customer-facing digital transformation programme and are seeking an experienced Digital Business Analyst to play a key role in the delivery of a new customer portal and digital experience platform. This is a highly visible programme within a regulated environment, focused on improving customer interaction, self-service capability and overall digital experience. Working closely with senior stakeholders, delivery teams and third-party technology partners, you will be responsible for helping shape requirements, customer journeys and business processes to support the successful delivery of a critical digital initiative. Key Responsibilities

• Elicit, analyse and document business requirements.
• Map customer journeys and digital processes.
• Work closely with business and technology stakeholders.
• Support the design and delivery of customer-facing digital solutions.
• Collaborate with third-party vendors and delivery partners.
• Facilitate workshops and stakeholder engagement sessions.
• Ensure requirements are clearly defined and understood across the programme.
Essential Experience
• Proven experience as a Business Analyst on digital transformation programmes.
• Strong experience delivering customer-facing portals, digital platforms or self-service solutions.
• Experience working within vendor-led delivery environments.
• Excellent stakeholder management and communication skills.
• Ability to operate in a fast-paced and evolving programme environment.
• Strong requirements gathering, process mapping and documentation skills.
Desirable Experience
• Financial Services, Insurance, Banking or other regulated sector experience.
• Experience improving customer experience and digital engagement.
• Exposure to Agile delivery environments.
• Experience supporting large-scale digital change programmes.
For a confidential discussion or to express interest, please get in touch directly.


• Proven experience as a Business Analyst on digital transformation programmes.
• Strong experience delivering customer-facing portals, digital platforms or self-service solutions.
• Experience working within vendor-led delivery environments.
• Excellent stakeholder management and communication skills.
• Ability to operate in a fast-paced and evolving programme environment.
• Strong requirements gathering, process mapping and documentation skills.
Desirable Experience
• Financial Services, Insurance, Banking or other regulated sector experience.
• Experience improving customer experience and digital engagement.
• Exposure to Agile delivery environments.
• Experience supporting large-scale digital change programmes.
For a confidential discussion or to express interest, please get in touch directly.