Digital Business Analyst

Our vision is to help drive digital excellence across the Council to enhance our services, foster inclusivity and build a smarter, more connected future for our communities. A vital component of the organisation, the Digital Team is at the forefront of driving digital innovation and online excellence. Crafting and optimising digital experiences the team collaborates with partners and stakeholders from across the whole organisation to design and implement cutting edge solutions. The team are responsible for working in collaboration with service areas to deliver innovative and user-focused digital solutions that support the organisation's strategic objectives. The team operate in an agile and collaborative way, using modern tools and methods to design, develop and test digital products and services. The team embrace a culture of experimentation and learning, gathering feedback, measuring impact, and fully understanding benefits, embracing all opportunities to learn and improve. From web development, automation and artificial intelligence the team is committed to elevating Staffordshire County Council's digital footprint. We aim to rapidly learn and adapt, embracing failures as opportunities for growth, while ensuring that digital advancements enable our organisation and workforce to operate more efficiently. The Digital team sits as part of the Strategy & Transformation portfolio led by Michelle McGinty, Assistant Director for Strategy and Transformation and Daniel Arnold, Senior Digital Manager.Main Responsibility You'll play a key part part in the delivery of a high-performing digital service by

• Interpreting and analysing business problems to ensure digital solutions align with business objectives and contribute to the organisation's strategic goals.
• Define and articulate clear, comprehensive digital requirements for Delivery/Service Leads based on thorough analysis of business needs.
• Foster effective collaboration between multiple business stakeholders and The Digital Team by proactively communicating and engaging to create shared understanding and objectives ensuring the successful delivery of objectives.
• Support the creation and development of compelling and well-articulated digital business cases for Delivery/Service Leads and Senior Digital Manager, integrating financial analysis, trends and potential benefits to guide strategic decision making and secure support for digital initiatives.
• Provide valuable insights into user behaviours and preferences, using your substantial knowledge of digital systems, technology, applications to influence digital product design to enhance user experiences.
• Manage project timelines, ensuring timely delivery of digital solutions without compromising quality.
• Drive a culture of digital continuous improvement by evaluating the success of digital initiatives, implementing lessons learned and staying abreast of industry best practices.
• Collaborating closely with cross-functional teams (such as ICT and IGU) you'll be instrumental in ensuring that our digital products not only meet but exceed business expectations.
• From conducting thorough analyses of business requirements to identifying opportunities for process improvement, your insights will shape the strategic direction of our digital initiatives
As a Digital Business Analyst your role within our dynamic Digital Team is pivotal to the seamless fusion of technology and business objectives.
• Act as bridge between stakeholders and the Digital Team you will play a key role in translating business needs into actionable digital solutions.
• be expected to have an understanding of how digital technologies such as Robotic Process Automation and AI can support Staffordshire County Council in delivering its objectives.
  
  You will:
• Educated to NVQ Level 5 in an ICT related discipline (e.g. BCS Business Analyst accredited, Computer Science, Information Technology) or equivalent experience
• Substantial and proven Business Analysis experience and knowledge in an ICT/Digital environment
• Significant and proven knowledge of business re-engineering/re-design methodologies, principles and processes.
• Experience of and ability to successfully lead and facilitate workshops and professional meetings with a range of stakeholders and partners both internally and externally.
• ICT skills (including M365.)
• Highly developed interpersonal skills, including proven negotiation, influencing and diplomacy, with an assertive approach, ability to convince and able to deal with difficult situations calmly.
• Proven ability to interpret business needs, solve problems and develop solutions, business cases and options appraisals, following a structured analysis approach.
• Ability to quickly build strong credible relationships and networks and inspire confidence with senior leaders and managers from varying professional backgrounds, across complex multi-agency settings.
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire