Nest is transforming the service it provides customers: 'Service Experience and Technology Transformation' (SETT). This includes how we use data and insight to drive decision making. The Data, Analytics and Customer Insight (DACI) team are recruiting a new Senior Digital Analytics Manager role. The role will deliver value by ensuring we have the right set-up of digital processes, people, and use of digital technology.,

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share
  
  Do you have a Digital Analytics background? Are you familiar with designing and setting up digital analytics best practice? In this role you will provide Nest-wide guidance and support, and ensure the recommendations from our digital audits are actioned. You will help improve access to digital data, digital insight generation, and enable even better digital reporting. You will embrace the relationship management of our stakeholders, and assure our partners are delivering for our customers. Working alongside existing Analysts, you will champion the design of best-practice processes for topics like Digital Low Friction Change and Digital AB testing. The role covers web and app services. This is a technical and specialist role where previous experience in setting up Digital Analytics best-practice, ideally with Google Analytics (GA4), is essential. This role is initially offered as 1 year Fixed Term Contract, with a high possibility of it being extend (budget depending).
Please note the minimum criteria for this role is: Experience Designing / Setting Up Best Digital Practice
• Experience of working as senior digital professional, that has influenced the development of digital analytics practices, skills and competencies
• Excellent stakeholder relationship management at all levels, internally and externally, within a complex organisation
• In depth knowledge of end-to-end digital management practices
Digital Analytics Background
• Experience of best practices when measuring and analysing online behaviours and digital marketing activity
• Proficient working with digital analytical systems (preferably Google Analytics)
• Experience with dashboarding and visualisation tools (preferably PowerBI)
• Experience with working with big data querying tools (e.g. Google Big Query) to connect digital data with other data sources
• Certification in Google Analytics and Google Tag Manager
  
  Nest is undergoing a transformation with the service it provides customers: Service Experience and Technology Transformation (SETT). This includes how to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it. We are embarking on a new data strategy, which includes new technology, changing processes, and lots of great work with our people.
Our work as a DACI team enables Nest to continually learn, improve how we work, and create value so that we can deliver a better retirement for millions. The department is made up of 4 small teams - data, analytics, customer insight, and business intelligence. We also work closely with an outsource partner, who manages and analyses our customer and operational data and provides digital services.

We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements. Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Reward and recognition
• A discretionary bonus scheme
• Reward and recognition scheme
• Enhanced auto enrolled pension - your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we'll contribute 10%.
• Income protection scheme - is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.