Diagnostics & Quick Services Technician

In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets., Reporting to the Team Leader, Diagnostics & QC, you will:

• Diagnose and assess mechanical and quartz watches
• Perform battery replacements, water resistance tests and minor repairs
• Identify service requirements and evaluate watch condition
• Conduct quality control checks to meet brand standards
• Record diagnostics, repairs and workflow updates in SAP
• Provide technical support to customer service teams
• Assist customers with while-you-wait services
• Maintain workshop tools, equipment and housekeeping standards
• Support continuous improvement and workshop excellence initiatives
  
  We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne., Strong attention to detail and manual dexterity
• Experience with precision products, repairs or diagnostics
• Excellent organisational and time management skills
• Confidence using computer systems and data entry tools
• A commitment to quality, productivity and continuous improvement
• Strong communication and teamwork skills
• Experience in service, repair, technical or manufacturing environments preferred
• An interest in watches, luxury products or mechanical craftsmanship, If you take pride in quality workmanship, enjoy problem solving, and have a keen eye for detail, we'd love to hear from you.