Diabetic Eye Screening Programme Screener / Grader

Patients will range from those with learning difficulties and dementia to those who are highly informed of their medical condition, from young persons in their early teens to patients in late old age, from those who are highly articulate to those who have little ability to conduct a conversation in English. All patients must be dealt with in the same professional manner.

As this programme is multi-centered, the post holder will support the programme in various settings, therefore travel will be involved. Grading takes place at the North Middlesex site. The post holder will also be expected to work at out of hours clinics (evenings and Saturdays).

The candidate is expected to work from 4-5 different clinic location - Some Evening or Saturday working will be required.

If the Candidate does not have the full HSD screening qualification, they may be recruited as a trainee band 4 at 70% of the salary and once their qualification is completed, they will go on to full salary. The service will enroll them on the course and provide support for them to complete their qualification.

Main duties of the job

Develop and provide a professional level of customer service for the department.

Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required.

Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.

Portraying a professional image, maintaining confidentiality at all times.

To continuously contribute to the progression and development of the chosen department throughout the provision of a high quality service.

NHS England commissions RFL - North Middlesex Hospital NHS Foundation Trust to provide eye screening to more than 100,000 patients with diabetes across North Central London. The service covers five boroughs: Barnet, Camden, Enfield, Haringey and Islington.

Our screening clinics are operated from eight hospital and community sites across the sector, with our administration, management and grading centre based at the North Middlesex Hospital.

The screening programme office has close links with other services on the diabetes pathway and aims to provide an integrated, patient focused service of the highest quality.