Diabetes Technology Support Practitioner

An exciting opportunity has arisen within the Diabetes department for the innovative post of Diabetes Technology Support Practitioner. The successful applicant will assist clinicians in the delivery of the service providing education to people with diabetes including the use of various types of technology as well as providing clinicians with information during consultations Working independently within a clinical setting the post holder will demonstrate technologies, ensure users are sufficiently competent in their use, provide advice for those experiencing any problems with the technology and order and maintain technology supplies within the department, Work within the Diabetes Department assisting in the delivery of diabetes services within specialist areas.

• Provide education to people with diabetes, including the use of various types of technology
• Arrange independent clinics in order to demonstrate diabetes technology and check that
people with diabetes are safe using it.
• Download and transfer information from various types of technology for clinicians to utilise
during clinical consultations. Working with people with diabetes to independently manage their technology at home.
• Provide 'troubleshooting' advice for those who are have problems with their technology
• Maintain the 'users' of the technology platforms that are used by the diabetes clinic
• Order and maintain the technology supplies for the department Follow standard operating
procedures, Ensure appropriate prioritisation of work, in collaboration with the Diabetes Specialist Nurse
• To be competent in the application, support, removal and data downloading of glucose
monitoring devices and provide support patients using such devices.
• Competent in delivering education sessions to people with diabetes, and teaching patients
how to use Glucose sensors, insulin pumps and other such devices. This may involve delivery to groups or individual patient sessions, utilising both virtual and face to face methods.
• Working within competencies to support the Clinical Diabetes Team, undertaking clinical
responsibilities under the direction of the Diabetes Specialist Team.
• To maintain supplies for relevant tests and also for related therapeutic manoeuvres such as
supplies for intensive insulin therapy patients - eg blood glucose meters, sensors, and insulin pumps.
• To liaise with internal, external providers and nursing staff, to ensure efficient processes.
The post holder will ensure that back up systems are implemented when electronic systems fail.
• The Post Holder will use a variety of computer systems to order and access results. It is
expected that the individual will ensure accuracy in the requesting and reporting of results.
• The Post Holder will inform diabetes medical and nursing staff of any variance to results
from local parameters.
• Maintain equipment and undertake internal quality control checks.
• Where required liaise with medical engineering in terms of maintenance contracts,
concerning the checking of equipment, faults and repair. A system should be in place to ensure there is a trail of equipment.
• Set up, maintain and download glucose monitoring systems and share this information with
the medical and nursing staff.
• Assist with the provision of health care for patients within the department
• Ensure that practice is in line with departmental policies and protocols within the clinical
area.
• Support the process of continuous quality improvement, assisting in audits etc.
MANAGEMENT
• Manage the clinical workload effectively; ensuring care and investigations are given the
appropriate priority.
• Contribute positively towards the delivery of a cost effective service, ensuring supplies
appropriately. Whilst also ensuring that equipment is well maintained with staff understanding the use of such equipment.
• Assist with the monitoring of stock levels of clinical stores and technical equipment, relevant
to the role, resolving any shortfall as appropriate. May 2024
• Maintain confidentiality with regard to personal information pertaining to staff and patients
• Attend and contribute to departmental meetings as required.
PERSONAL PROFESSIONAL DEVELOPMENT
• The post holder will be expected to participate in the process of individual performance
review, to identify objectives for personal and service development.
• Participate in and undertake any departmental audits as requested.
• You are expected to contribute ideas for improvement in your own sphere of work for the
benefit of the department.
• Work within and accept responsibility for maintaining agreed levels of clinical competence
and ensure clinical competence is acquired as new technologies are introduced.
• To be an active and committed member of the multidisciplinary team within the Department.
• Demonstrate an insight into own professional development, contributing to the process of
identifying own educational and clinical training needs in conjunction with line manager., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


• Nursing Associate or Assistant Practitioner level 4 qualification, Demonstrable previous Healthcare Experience
• Minimum of 1 years NHS experience
Desirable criteria
• Experience in phlebotomy/venepuncture, Computer literate including, use of Microsoft Excel, Electronic Patient Record and other systems needed for the downloading and interpretation of monitoring data., Awareness and understanding of Diabetes Technician role in terms of the NHS Plan and recent initiatives within diabetes, Ability to organise and manage own workload
• Communication skills - able to relate and communicate with patients and staff at all levels and from different professions. Adapts communication style as necessary and is able to work with others.
• Ability to use technology proficiently and to teach others how to use
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.