Development Support Team Lead, Martech & PAM

A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running as smoothly as possible., Coordinating infrastructure systems and operations, including server patching and hardware fault resolution. Monitoring server health, alarm statuses and system capacity. Performing trend analysis for system performance. Completing daily, weekly and monthly server and infrastructure checks. Working with other teams, maintaining playbooks and standard operating procedures. Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems. Resolving P1 and P2 critical incidents. Supporting release management, including building and deploying application releases. Communicating change control activities, as well as conducting post-live system checks. Coaching and developing team members to ensure progression plans are agreed upon and completed. Read more Read less Want to become part of the team? The benefits of working with us Bonus Schemes Recognition for your performance and hard work. Company Pension Preparing you for later life with a top pension. Employee Assistance Programme Supporting the wellbeing of you and your family.

You will be a highly motivated and skilled professional who is eager to advance in their career. You will excel in fostering teamwork and thrive in a fast-paced environment. This role is eligible for inclusion in the Company's hybrid working from home policy. Preferred skills and experience Proven experience in a development or technical support role. Strong problem solving and decision-making skills. Excellent communication and interpersonal abilities. Experience liaising with infrastructure and operational teams. Commercial experience with people management. Read more Read less

Eye Care In a digital world, we help take care of your vision. Income Protection Your income is protected, just in case. Life Assurance Peace of mind for your family in any eventuality. Life Events and Long Service To celebrate your big occasions, dedication and hard work. Manchester Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester's buzzing city centre. In recent years the city has become a hub of technology and creative industries. Our location

• Often described as the UK's second city, living costs in Manchester are around 30% cheaper than London.
• Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
• Manchester is passionate about sport and has two Premier League football teams.
• Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product. Some location benefits Nearby Restaurants and Shops Tea and Coffee Service Great Commuter Links City Centre Location