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Desktop Support Engineer

Gem Partnership, Shotton, County Durham

Desktop Support Engineer

Salary not available. View on company website.

Gem Partnership, Shotton, County Durham

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 10 Jul | Get your application in today.

Closing date: Closing date not specified

Job ref: 2cc4a4011b3840e598d7fa0a7a20a12f

Location ref: Shotton, County Durham

Full Job Description

  • We provide first-class end user support to colleagues across our global locations.
  • We assist with testing network connectivity.
  • We configure and deploy end user devices.
  • We maintain assets including laptops and phones.
  • We manage assets to ensure devices are ready and up to date when needed.
  • We support meetings, webinars, and meeting room technology.
  • We deliver induction and training for new joiners.
  • We train end users in our applications and in the use of their devices.
  • We develop user training initiatives.
  • We develop and document new procedures.
  • We drive support standards.
  • We participate in IT drop-in days to support staff.
  • We participate in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm Monday to Friday.

    We are open to candidates with similar experience from either MSP or in-house environments.
  • We have strong exposure to Microsoft technologies and ITSM frameworks.
  • We ideally have 2 to 3 years of relevant experience within a 300 to 500 employee environment, or supporting similar-sized clients within an MSP.
  • We do not require a degree or formal qualifications, though ITIL or a similar certification would be beneficial.
  • We are willing to take part in an evening on-call rota, typically 1 week in 4.
  • We have strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business.

    We are a rapidly growing FTSE international organisation providing a range of solutions to the global Professional Services sector. We are strengthening our internal IT support capabilities and offer an exciting opportunity to join our IT function at a key stage of our growth. This is an office-based role at our Sunderland HQ, working 37 hours per week between 8am and 6pm Monday to Friday. We offer a competitive package including a salary of £30,000, a circa £500 per month on-call allowance, and a circa 10% bonus, alongside a 9% pension contribution, private medical cover, the ability to buy and sell holidays, and a share incentive plan. We are committed to career development and progression, and we welcome applications from candidates who want to grow with us.

Direct job link

https://www.jobs24.co.uk/job/desktop-support-engineer-127096158