Desktop Support Analyst
Acora Limited, Farringdon Within, City and County of the City of London
Desktop Support Analyst
£32000-£35000
Acora Limited, Farringdon Within, City and County of the City of London
- Full time
- Permanent
- Remote working
Posted today, 4 May | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 8a3d324f94a24237a83eed8fb0d9472a
Location ref: Farringdon Within, City and County of the City of London
Full Job Description
- As a member of our onsite support team, your key responsibilities will include:
- Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.
- Offering expert support for Microsoft Office Suite and various Microsoft applications.
- Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.
- Troubleshooting software-related issues efficiently and assisting end-users with installations and updates.
- Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio-visual equipment during meetings.
- Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.
- Keeping an accurate inventory of IT equipment and performing regular audits.
- Providing IT support for customer conferences and events.
- Serving as an escalation point for remote IT teams for complex issues.
- Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.
- Offering VIP support to senior team members when required. Technologies:
- Hardware
- Support
- Network
- Windows
- Office 365
- Mobile
- MS Teams
You should be proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including 365 and other associated applications. - We expect you to have the ability to build hardware and possess networking skills.
- Excellent communication and customer service skills at all levels of hierarchy are essential.
- You must have full rights to work in the UK.
At Acora, we are dedicated to improving end user satisfaction and delivering premium experience-led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions: 1. Be the Best You Can Be: We continuously strive for personal and collective improvement. 2. We Do What We Say: We follow through on our commitments and communicate clearly to build trust. 3. Together We Win: We believe in strong relationships and collaboration to achieve shared goals. We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process. Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.