Desktop Engineer (Internal Only)

We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff and students. Working within a ticket-based service management framework and appropriate SLAs, the role holder will support all the technology needs of King's College London end users. They will have the responsibility for maintaining the hardware in the student computer rooms, telephony installs, and building new hardware, as well as participating in the TechBar rota. The role is intended to help develop a broad range of IT skills and provide a high level of customer support across the EUS as part of the client-facing teams of IT. This is a full time (35 Hours per week), and you will be offered a fixed term 12 month contract. This is primarily an onsite role., At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our pages.

To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria

• At least 6 months supporting Microsoft Windows and/or Apple macOS
• Experience of hardware servicing
• Ability to diagnose and solve problems
• Able to install, configure, upgrade and test desktop computers (both Windows and Mac)
• Excellent communication, liaison, and coordination skills
• Proactive, flexible, and responsive approach to work
• Ability to work collaboratively with other teams and external clients
• Ability to work under pressure, prioritize own workload and meet challenging deadlines
Desirable criteria
• ITIL Foundation certification
• Membership of an appropriate professional body e.g. BCS
• Willingness to identify and develop own training needs
  
  King's College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.
King's IT End User Services is seeking a Desktop Engineer to join one of our busy Desktop teams based at our Denmark Hill Campus. EUS Desktop Services support a wide range of users and their IT requirements, from basic troubleshooting and support, to provisioning new kit. We ensure the King's community can rely on good quality, knowledgeable and proactive help and assistance. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave, and several closure days leave.

Grade and Salary : £30,929 - £33,903 per annum inclusive of London Weighting Allowance Job ID : 158345