Deskside Support Engineer

Join Investec's end user support team and help deliver stable, secure, and seamless technology experiences to colleagues. The Junior Desktop Support Engineer plays a critical role in delivering a premium, high-touch digital workplace experience to Investec colleagues. This role combines white-glove support excellence with engineering-led automation, proactive endpoint management, and continuous improvement of Investec's Modern Workplace environment. Operating within a financial services environment, the role supports a performance-driven user base requiring stability, responsiveness, security, and seamless technology experiences. What you'll be doing

• Deliver professional on-site and remote IT support to Investec colleagues; resolve day-to-day technical issues with a friendly, customer-first approach
• Manage incidents and service requests via the ITSM platform, working to SLAs and escalating when needed
• Support Windows 11 and macOS devices, hardware provisioning, and lifecycle management including repairs and returns
• Assist with meeting room AV/VC systems, printing, connectivity, and desk moves
• Contribute to Modern Workplace initiatives (Intune/Endpoint Manager, Azure AD Entra ID) and remote support tooling
• Maintain accurate documentation, participate in continuous improvement, and help onboard new starters
  
  Interest in building a career in IT end user support, and ideally some experience in a corporate role.
• Strong troubleshooting and problem-solving skills
• Proficient in Windows and Microsoft 365; excellent customer service and communication
• Experience with ITSM platforms
• Ability to manage multiple tasks, prioritise effectively, and work well in a team
• Customer-focused and communicative with a positive, can-do attitude
• Calm under pressure, detail-oriented, reliable, and collaborative
• Eagerness to learn and grow within the organisation
• Nice-to-have (desirable)
• Experience in financial services or corporate environments
• Exposure to Microsoft Intune/endpoint management; basic networking knowledge
• ITIL Foundation or willingness to pursue; MS fundamentals (MS-900/AZ-900)
  
  At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary., As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.
Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute. We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead. If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch! At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.