Deputy Team Leader

The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to support the delivery of a vital community crisis service, contributing directly to patient care, staff experience, and service quality.

The Deputy Operational Manager will support the Operational Managers in ensuring safe, effective, and efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. The post holder will deputise where required and play a key role in supporting performance monitoring, workforce coordination, and patient flow., The Crisis Care Centre (CCC) is an essential component of the urgent care pathway and provides an all age single point of access to mental health services in norths Staffordshire, whilst also offering a 24-hour, 7-day service with the additional offer of intensive home treatment as an alternative to an acute inpatient admission. The CCC in line with the NHS Long Term Plan will be expanding this offer too support individuals in crisis by receiving referrals via NHS 111, in addition to the dedicated line for professionals requiring an urgent mental health response. The post holder will be responsible for supporting the Operational Team Manager in the operational management of the All Age Access and Crisis Resolution and Home Treatment Team at the CCC. The post holder will work under direct/indirect supervision of the Operational Team Manager to support staff to deliver a high-quality service to those under the care of the team, ensuring that the service meets the requirements of
commissioning and Trust policies and procedures. The post holder will work under direct/indirect supervision of the Operational Team Manager in managing the service resources, budget, performance and the staff teams to ensure that it operates in a way which maximises the quality of care provided. The post holder will work collaboratively with clinicians, other providers, commissioners and key stakeholders, to develop the services and maintain their high standards of care and provision.

You will be an experienced mental health or operational practitioner with a good understanding of clinical governance, service delivery, and quality improvement. You will demonstrate strong communication, organisational, and interpersonal skills, with the ability to support staff, manage competing priorities, and contribute to maintaining high standards of care within a busy crisis service.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.