Deputy Store Manager

We are seeking an experienced and driven Deputy Store Manager to support the launch of our newest Fortnum & Mason location in Heathrow Terminal 2. This is an exciting opportunity to play a key role in opening and establishing a flagship travel retail store, delivering exceptional service to a global customer base. Working closely with the Store Manager, you will be responsible for leading the day-to-day operations, inspiring your team, and ensuring the highest standards of customer experience synonymous with the Fortnum & Mason brand.,

• Support the Store Manager in leading, motivating, and developing a high-performing team
• Deliver exceptional customer service and uphold Fortnum & Mason's luxury standards
• Drive sales performance, KPIs, and commercial opportunities
• Oversee daily operations including stock control, replenishment, and visual merchandising
• Support store opening activities and ensure smooth running in a fast-paced airport environment
• Maintain compliance with company policies, health & safety, and airport regulations
  
  Previous experience in a supervisory or deputy manager role within retail or hospitality
• Strong leadership and team development skills
• Passion for customer service and delivering luxury retail experiences
• Commercially aware with a track record of achieving targets
• Highly organised with the ability to thrive in a fast-paced environment
• Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays
• Experience in travel retail or high-volume environments is desirable
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


• Competitive hourly rate + paid overtime
• Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years
• Subject to terms and conditions