Deputy Reception Team Leader / Medical Receptionist

We have a rare opportunity for an Deputy Reception Team Leader to join our team at The Robert Darbishire Practice (RDP), which is one of 3 practices operated by Better Health MCR. The Robert Darbishire Practice has two sites: the largest is in Rusholme Health Centre and there is a branch at The University of Manchester, in Crawford House on Booth Street East.

The Robert Darbishire Practice is one of the largest GP practices in Greater Manchester and as Deputy Reception Team Leader you will play a pivotal role in its day-to-day operations. You will be responsible for ensuring that the service received by our patients reflects our core values of care and curiosity to deliver high standards of customer service.

Better Health MCR is a not-for-profit social enterprise where surpluses are invested in the service. This is a great opportunity to make a real positive impact on the lives of our patients and staff.

If you are a dynamic leader with a passion for service delivery and team development, and have an interest in a career in Primary Care, this role could be perfect for you., The Deputy Reception Team Leader is responsible for assisting the Reception Team Leader in the management of the reception team of The Robert Darbishire Practice, including the University GP Service Branch. They will support the Reception Team Leader in the day-to-day team operations to ensure the smooth operation of the reception service. They will help to ensure that the reception team are well-trained, supported and well-organised so that they provide an efficient and effective service to our patients and clinicians, offering the highest level of customer service.

The postholder works with the Office Manager and Reception Team Leader to ensure the achievement of our aims and objectives and the efficient, effective and financially-sustainable running of the service as a whole. In particular, the postholder must ensure that we deliver a responsive, patient-centred reception service, which reflects our core values of care and curiosity.

The postholder will also be required to work as part of the Reception Team to provide the practices front-of-house service, including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.

We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.

Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.

Our staff team of about 140 people has a huge range of fantastic skills and experience. Our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.