Deputy Manager

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

+ Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
+ Focus on delivering great availability and cost controls through excellent processes.
+ Create a culture of "sell a £, save a £" to maximise store sales and profit.
+ Deliver on all agreed KPIs.

Engage, develop & retain great people:

+ Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
+ Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
+ Foster an inclusive culture where everyone can be their best at work.
+ Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
+ Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

+ Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
+ Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
+ Ensure all cash handling and security policies and processes are fully implemented in the store.
+ Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
+ Ensure legal compliance across all areas to minimise any risk to the business.
+ Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

+ Lead by example to get the best from the team and provide the best service to customers.
+ Be approachable and respectful to customers and colleagues.
+ Work together with enthusiasm and take action to reduce waste.
+ Show consideration for the business and its people.
+ Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
+ Communicate effectively, having regular conversations and listening to understand.
+ Plan in advance, prioritising key tasks and activities.
+ Set the pace of the team by being hands-on to deliver a great store.
+ Solve problems by making the right decisions for the store.
+ Coach the team by asking the right questions to drive performance and help them be their best.
+ Delegate tasks at the right time to the right colleagues.
+ Motivate the team to deliver consistent operational standards.

+ Proven experience in a retail management role.
+ Strong leadership and team management skills.
+ Excellent communication and interpersonal skills.
+ Ability to work in a fast-paced environment and manage priorities.
+ Customer-focused with a passion for delivering outstanding service.
+ Strong problem-solving and decision-making abilities.
+ Flexibility to work across different stores.

+ 15% discount in all Iceland and The Food Warehouse stores.
+ 33 days holiday (including Bank Holidays).
+ Christmas vouchers - increasing with length of service.
+ Refer a Friend scheme.
+ Christmas saving schemes.
+ Long service awards.
+ Option to join a healthcare plan.
+ Grocery Aid for free and confidential financial, emotional and practical support.
+ Clear career pathways with opportunities for development and progression.
+ A supportive and inclusive work environment.