Deputy Head of Business Intelligence

This is an exciting new opportunity to support in leading the Business Intelligence teams within the Performance & Informatics (P&I) portfolio, working as part of the Senior Manager Team and supporting the portfolio and organisation to deliver high quality patient care. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Analytical Development, Clinical Coding, Data Quality, Data Solutions, Ward Clerks, Patient Access and RTT.
Data is one of the most important assets of any organisation. Business Intelligence capabilities are instrumental to delivering patient care through driving operational and performance delivery, so this is an exciting opportunity to continue developing and evolving the Business Intelligence culture within the Trust.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management, automation and system working. Most notably working innovatively to develop the 'Health Equity and the Right to Treatment' (HEARTT) tool which culminated in being awarded the 'Innovation and Improvement in Reducing Healthcare Inequalities Award 2022' and the 'Best Healthcare Analytics for the NHS 2023' at the prestigious Health Service Journal Awards.
Please note that the interview will be conducted in person. No remote interview can be entertained., Deputise for the Head of Business Intelligence when required.
+ Deputise for any other member of P&I's Senior Management Team when required.
+ Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs.
+ To lead on current and future Trust reporting needs utilising the technology available locally and technological advances.
+ Regularly evaluate the level of support provided by the team and continuously refine our approach to meet individual needs of each care Group/Directorate within the structure of the wider Business Intelligence strategy.
+ Ensure business continuity and resilience in support of Groups/Directorates.
+ To ensure that the Trust uses sophisticated analysis techniques and performance management to monitor and report on progress against targets and identify where improvements can be achieved ensuring effective and efficient delivery of services can take place.
+ Lead on the research, development and management of technologies and innovations to best facilitate greater utilisation of Trust information by all end users and demonstrating the benefits of new hardware and software technologies to support the operational, business and management aspects of the Trust.
+ Support and promote continuous evaluation of existing services and develop alternatives that offer greater benefits through effective collaboration., + Deputise for the Head of Business Intelligence when required.
+ Deputise for any other member of P&I's Senior Management Team when required.
+ Work strategically and collaboratively with the other Heads and Deputy Heads of Service within P&I.
+ Ensure database maintenance including effective co-ordination and communication with a range of organisations and individuals.
+ Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs.
+ To lead on current and future Trust reporting needs utilising the technology available locally and technological advances.
+ Regularly evaluate the level of support provided by the team and continuously refine our approach to meet individual needs of each care Group/Directorate within the structure of the wider Business Intelligence strategy.
+ Ensure business continuity and resilience in support of Groups/Directorates.
+ To ensure that the Trust uses sophisticated analysis techniques and performance management to monitor and report on progress against targets and identify where improvements can be achieved ensuring effective and efficient delivery of services can take place.
+ Lead on the research, development and management of technologies and innovations to best facilitate greater utilisation of Trust information by all end users and demonstrating the benefits of new hardware and software technologies to support the operational, business and management aspects of the Trust.
+ Support and promote continuous evaluation of existing services and develop alternatives that offer greater benefits through effective collaboration.
+ Promote analysis of need, and an ongoing search for appropriate responses that are innovative in their design and implementation.
+ Establish excellent relationships with clinical staff, leaders and external stakeholders, promoting joint working with health economy partners and other agencies.
+ To work with all members of the wider P&I team and other teams responsible for Performance to ensure that all areas of Performance are monitored effectively and consistently.
+ To deliver training and engagement exercises with a wide range of staff to identify need and support users in making best use of BI.
+ Effectively present performance insights to a wide range of staffing as required.
+ Develop constructive working relationships with Group/Directorate management and clinical teams to ensure that a performance focused culture through assurance of safety, quality and effectiveness.
+ To clearly articulate and 'translate' the methodology and output of the departments work.
+ Make and support others in making highly complex business judgements involving facts or situations that require the analysis, interpretation and comparison of a range of options (for example as part of development of business cases).
+ Exercise sound judgment in the analysis of complex issues, providing realistic options for improvement.
+ Support and inform the targeting of resources, monitoring, implementation and evaluation of specific tasks/projects by undertaking complex and detailed information analysis, communications and stakeholder management.
+ Lead, monitor, mentor, coach and support the Business Intelligence teams through appraisal, regular supervision, identifying training needs and sharing knowledge and experience to help develop the competency of others and encouraging and developing teamwork.
+ Monitor budget and project budgets (processing, invoices and procurement).
+ Take a lead role in interpreting guidance in areas of key responsibility and implement key policy/guidance initiatives.
+ Undertake any internal or external training courses required by the role, as well as mandatory training in line with UHCW policy.
+ Ensure that the team's working environment is safe, kept clean, tidy and fit for purpose.
+ Be aware of, and abide by, Trust policies across the whole business.
+ Managerial responsibility for the Senior BI & Performance Analysts in line with Trust policy and protocols.
+ To cascade knowledge/skills and maintain/evolve the training framework with any new techniques and technologies as necessary.
+ Work alongside the Head of Business Intelligence and other senior members of the Business Intelligence teams as well as the wider Performance & Informatics teams to assess and develop improved working practices.
+ Develop work plans for the Business Intelligence teams including agreeing, defining and scheduling tasks, and identifying resources.
+ Conduct appraisals and personal reviews and work with colleagues to achieve agreed set objectives.
+ Ensure that systematic and appropriate communication strategies are in place within the team so that staff can respond quickly to changes as required.
For further details of the role please see the attached job description.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.