Deputy General Manager - Patient Access & Outpatients

An exciting opportunity has arisen for an experienced operational leader to join the Clinical Support Division of Chelsea and Westminster NHS Foundation Trust as the Deputy General Manager for Patient Access and Outpatients. This role will be cross-site, with time to be spent at Chelsea Harbour as well as both of the Trust's main hospital sites., Accountable to the General Manager, and working in partnership with the Clinical Support Division's senior management team, the Deputy General Manager for Patient Access and Outpatients will oversee the operational delivery, operational performance, financial performance, governance, plus change and business development initiatives across a busy Directorate of roughly 450 administrative and nursing staff working across our two main hospital sites, plus a large admin office at Chelsea Harbour.

The post holder will have the responsibility of leading the directorate's teams, which will include the managers responsible for our services, culture, and performance, and to ensure the efficient and effective delivery of high quality patient centred services, strategic planning, and development and change programmes.

The Directorate is also at the forefront of digital systems and change processes relating to in particular to Outpatients.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.