Deputy General Manager

Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group's go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Deputy General Manager to work with us at Tower of London., Your focus will be to ensure operational excellence, staff engagement, and unforgettable guest experiences - all while upholding the prestige and heritage of the Tower., Support and Lead Operations Act as the General Manager's trusted second-in-command, overseeing daily service across all catering units and stepping in fully during their absence.

• Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery. This role has 4 managers reporting in, total team management of 8, FOH is 15 to 45 depending on season.
• Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
• Workforce Planning Coordinate team rotas and deployment across various units, adapting dynamically to visitor flows and peak periods.
• Training and Development Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
• Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
• Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
• Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.
  
  A strong background in hospitality or catering management, ideally in high-footfall or multi-outlet environments
• Natural leadership skills - approachable, solution-focused, and able to lead by example
• Excellent communication and organisational abilities
• Passion for guest experience and high service standards
• Ability to remain calm and effective under pressure
• A hands-on, can-do approach and flexibility to adapt to daily site demands
  
  As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
  
  Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021., At Company of Cooks, we've created a space for you to flourish and thrive. We can support your journey from apprentice to board level, including with our Leadership Development Training, Apprentice's Academy, Expert Masterclasses and more. But we know that a career isn't set in stone - you might want to change direction or learn new skills. Whichever path you take, we're here for you at every step. We love celebrating the skills of our team, which is why we shine a light on them with our competitions and awards. Baristas can show off their latte art skills and coffee boffin knowledge in our annual competition. Plus every 12 months, we crown our most exciting kitchen maestro at our Chef of the Year award. Personal development and training opportunities Life assurance scheme Pension scheme Private medical care Eyecare Employee Assistance Programme Salary finance Family-friendly support Accessible leaders Regular social events Season ticket loans Holiday purchase scheme Cycle to work scheme Volunteering days Professional subscriptions High street discount vouchers Recognition schemes and people awards Long service awards Find out about what roles we regularly look out for below - there may be something there for you.