Deputy Donor Records Manager

It takes all types of people to help save and improve lives. As a Deputy Donor Records Manager, you'll play a vital role in ensuring donor information is accurate, up to date and managed safely. Supporting the Donor Records Manager, you'll lead a team responsible for delivering high-quality records management services that directly support donors, patients and colleagues across NHS Blood and Transplant (NHSBT). You'll oversee workloads, maintain quality standards, help resolve complex queries and ensure key services are delivered within agreed timescales. This is an opportunity to contribute to an expert service, develop leadership skills and make a meaningful impact on donor and patient safety while helping NHSBT provide life-saving products and services.,

• Lead and support a team responsible for maintaining accurate donor records, helping to ensure safe and effective donor and patient services.
• Manage workloads and resources to deliver services within agreed deadlines and service standards.
• Support the Donor Records Manager and deputise when required, providing day-to-day operational leadership.
• Work closely with clinical, laboratory and operational teams to help ensure the safe release of blood products and donor information.
• Respond to donor, public and stakeholder enquiries with professionalism, empathy and a focus on quality service.
• Monitor and promote quality standards, supporting audits and continuous improvement activities across the department.
• Coach, support and develop team members, helping colleagues learn, grow and perform at their best.
• Contribute to recruitment, training and workforce planning to help build a high-performing team.
• Support the development and improvement of systems, processes and ways of working that enhance service quality and efficiency.
  
  It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.