To support the Controller in delivering a multi-million pound contract for the delivery of custodial services. To act as the representative of the Secretary of State, assuring delivery of key activities and performance against the contract., As part of a Controller's team based within a privately operated prison the Deputy Controller is the Authority for HMPPS and the Secretary of State. The role of Deputy Controller is to oversee and report the activities, outputs and deliverables as stated in statute, contract and law within a prison setting. As operational lead to monitor and act as the authority in a number of contexts and oversee the contract and operations delivered inside the establishment. To manage and be accountable to the Controller and Deputy Director Custodial Services Contract Management on areas of delegated authority. The duties performed support those of the Controller. The Deputy Controller is to deputise for the Controller when he/she is not on site. Reporting directly to the appointed Controller as first line Manager, who is in turn managed by the Deputy Director Custodial Services Contract Management. Responsibilities, Activities and Duties The job holder will be required to carry out the following responsibilities, activities and duties: Monitor the contractor's performance against the contract

• To keep under review and report to the Secretary of State on the effectiveness of the prison in how it is being run and managed in accordance with the requirements of the contract(s).
• Monitor via various means compliance against the contract requirements with particular attention to operational requirements and performance mechanisms. Liaise, discuss and plan as part of a working professional relationship with the contractor (Director and SMT) to develop action plans to address non-compliant clauses whilst keeping to realistic time scales in doing so.
• Conduct weekly monitoring rounds of establishment areas, including the Segregation Unit. Report on areas of non-compliance/adherence to the decency agenda to the contractor and follow up on actions to address concerns.
• Collate, analyse and interrogate information provided by the contractor. Investigate and gain further information if required and apply any performance management and reward sections of the contract providing a brief summary why you have come to your conclusion.
• Support the Controller in the application of performance debits/credits with the contractor using your skills knowledge and ability in making reference to the appropriate section of the contract and source document available to you.
• Produce a monthly and quarterly performance report for the Controller, from local and regional systems/resources available to you.
• Keep auditable records of all commercial contract matters.
Manage additions and deletions of activity to the commercial contract and that changes are acted upon
• Maintain effective links with MOJ Commercial and provide feedback and input as required as part of a team.
• Maintain full and current records of contract and NOC register between HMPPS and the contractor. Review NOC register on a quarterly basis.
• Using appropriate evidence sources, work with contractor to draft NOC/amendments required to ensure contract remains aligned to business need.
• Assess, negotiate and advise the Controller on operational risks and potential consequences of contract changes (e.g. efficiency savings, SBC) concluding with the systematic management of the NOC process.
• To inform the Head of Group any areas where there has been a significant failure to comply with any changes identified.
Audits & Compliance Testing -Controllers quality assurance
• Conduct a programme of monitoring rounds of all establishment areas to a frequency agreed with the Deputy Director Custodial Services Contract Management. Report on areas of non-compliance and poor practice to the contractor and follow up on actions to address concerns.
• Accountable for effective links between the establishment and specialist advisors, monitoring and reviewing delivery against Authority action plans for compliance against agreed timescales, report and manage those that are non- compliant.
• Validate evidence to ensure actions have been completed as required by the audit recommendation.
• Share knowledge and skills to assist the contractor improve performance and delivery against external recommendations i.e. AC&A/HMIP etc.
• Monitor and review the level of compliance with operational requirements against PSOs/PSIs/LSS by identifying the key risks/concerns which require a higher level of scrutiny or attention and follow up any plans to remedy compliance concerns.
• Monitor via reviews completion of investigation recommendations. Validate completion of task and adherence to timescale discuss at SMT level issues identified to resolve in gaining a satisfactory outcome.
• Carry out compliance checks as required by the Compliance Monitoring Tool recording findings as required and providing constructive feedback to the contractor and follow up any plans to remedy performance issues.
• Conduct additional checks as necessary according to any concerns or issues identified recording method and any findings on the Compliance Monitoring Tool.
• Validate Hub data. Quality assure data by conducting dip tests against data entered to ensure correct information is being presented to the Authority.
Perform the statutory duties required of the role holder (as per Section 85 Criminal Justice Act 1991)
• Authorising by approving applications received from the contractor's proposed use of covert surveillance under the RIPA Regulations, and in doing so ensuring you provide guidance in what is expected within the application to ensure legal surveillance retaining all documentation in the event it has to be produced during any legal challenge (as the Authorising Officer).
• Exercising power to investigate Prisoner Custody Officers and hold the authority to suspend the certification of such an officer.
• Sign licences for release of prisoners.
• Sign and authorise the release of prisoners on behalf of the Authority under HDC and ROTL taking into consideration all the required risk assessment and recommendations being made by departments/external agencies.
Assist in the management of major incidents within the establishment and adopt the formal role of Incident Liaison Officer. Make yourself available during the day or night, including weekends when as Duty Controller
• Attend the command suite (if open) and act as Incident Liaison Officer as per PSO 1400.
• Provide necessary advice and input to regional colleagues in operations and/or to Gold Command, as the authorities eyes and ears assist in gaining approval from the authority to deploy national resources when required to do so.
• Oversee the establishment's management of incidents on behalf of the authority.
• Assess and evaluate the establishment's effectiveness in incident management during and post the event.
• Deliver post event feedback verbally as part of the command suite structure and commit the management team to addressing the issues highlighted producing a report on the incident when required to do so.
Support the commissioning of offender management and custodial interventions within the prison
• Maintain relations with commissioning colleagues (HMPPS) and share knowledge of known suppliers and the quality of the service they provide.
• To attend the regional meetings that may be relevant in identifying any regional changes and or projects that may impact on or may increase a risk to the services being provided by the contractor.
Work with the management team within the establishment to maintain and drive up performance levels and to assist the team in achieving the desired mix of services within the contract including offender needs and the addressing of the reducing re-offending agenda
• Build positive professional high level relationships with the Senior Management Team, engage and resolve any issues that you are empowered to do to a satisfactory level.
• Be proactive in providing support and professional help and guidance to the contractor's management team.
PCO Certification
• Liaise and maintain a good working relationship with the contractor's HR and inform Shared Services of contractor staff suspensions and dismissals.
• Retain PCO badge during all suspensions.
• Provide brief to Shared Services relating to all reinstatements.
• Make recommendation to revoke and suspend a Prisoner Custody Officer licence where appropriate.
Finance
• Support the Controller to ensure all financial processes are discharged appropriately and that the correct levels of payment are made for delivered services (including the collection of performance credits and debits on behalf of the Authority).
• Review business cases submitted by the contractor and approve/reject expenditure against the criteria laid out for the Utility Fee Savings Fund (or equivalent contractual provision).
Act as Local Information Manager (LIM)
• Manage Deputy LIM.
• Lead on effective retention/disposal protocol.
• Lead on quarterly asset register reviews.
• Maintain accurate destruction log.
• Complete Annual Compliance Statement.
• Follow PSO9010 (information technology security policy), PSO9015 (information assurance), PSO9020 (data protection/freedom of information) and PSO9025 (HMPS archiving retention and disposal).
Line Management Responsibilities
• Manage Assistant Controller and delegate work as appropriate.
• Manage SPDR process and management of staff attendance ensuring timescales are adhered to.
• Identify appropriate training needs in conjunction with training provisions being provided by the regional training coordinator for Public Sector Prisons or HMPPS generally.
• Ensure your staff are aware and comply with HMPPS policy on equality and diversity.
• Brief your line manager on any relevant occurrences.
Correspondence
• Respond to prisoner complaints, solicitor's letters, FOIs.
• Provide Ministerial briefings and response to PQs.
Meetings
• Attend Quarterly Contract Review Meeting and provide brief to external stakeholders on performance measure debits/credits.
• Attend Monthly Controller/Director meeting as required or directed by the Controller in his/her absence and provide brief to contractor on performance measures.
• Attend regional Professional Standards/Corruption meeting when required to do so.
• Chair meetings or telephone conferences as required or directed by the Controller in his/her absence.
Other Duties
• To carry out on call duties, including where necessary attending the establishment during incidents or as instructed by the Deputy Director Custodial Services Contract Management or direct line manager in accordance with the Duty Controller's rota.
• Deliver awareness session relating to 'Role of Controller' as required or directed by the Controller in his/her absence on the ITC.
• Deputise for the Controller whilst he/she is not on site. The role involves completing the full range of Controller's duties and responsibilities when necessary and possibly when required across more than one site.
• Any ad hoc duties as deemed necessary by line management.
• To be the liaison point between prisons and HMPPS Population Management Unit to assist in resolving issues between establishments and the contractor with the transfer and allocation of prisoners and prison places if required.
• Complete any task as identified in any additional Memorandum of Understanding with any third party or key stakeholders (applicable where there is more than one contract to manage on site).
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment., This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at anytime. A 20% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays., Behaviours Application Form Question Word Limit 250 Communicating and Influencing Managing a Quality Service Seeing the Big Picture Working TogetherInterview stage assessments Interview Dates In person interviews - to be confirmed Behaviours Communicating and Influencing Managing a Quality Service Seeing the Big Picture Working Together Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Use of Artificial Intelligence (Al) You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required Enhanced Baseline Standard (EBS)

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. Behaviours
• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Making Effective Decisions
Experience
• Trained in HMPPS incident management systems or willing to undertake training as soon as possible on taking up post.
• RIPA Authorising Officer trained or willing to undertake training as soon as possible on taking up post.
Desired
• Custodial experience
• Contractual knowledge
• Management experience
  
  This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at any time. A 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank/Public holidays., Annual Leave
-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance -After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work Childcare Vouchers For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts -All staff receive security and diversity training and an individual induction programme into their new roles Eligibility -All candidates are subject to security and identity checks prior to taking up post -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
• To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.