Deputy Administration Team Lead

An exciting opportunity has arisen for a motivated and experienced individual to join the Diagnostics Department as a Deputy Administration Team Lead. The post holder will support the day-to-day operational management of the administrative and reception teams within Imaging Services, ensuring the delivery of an efficient, responsive, and high-quality administrative service.

Working closely with the Administration Team Lead and Operational Service Manager, the post holder will supervise administrative staff, coordinate workload distribution, support service performance targets, and contribute to the effective management of patient pathways. The role includes oversight of appointment scheduling, referral management, waiting list monitoring, rota coordination, staff supervision, and maintaining high standards of patient care and customer service.

The successful candidate will play a key role in ensuring local and national waiting time targets are achieved, supporting service improvements, and maintaining effective communication across multidisciplinary teams and partner organisations. The role requires excellent organisational, leadership, communication, and problem-solving skills, alongside experience within an NHS administrative environment., The Deputy Administration Team Lead will support the operational management of the administrative and reception functions within the Diagnostics Department, ensuring the delivery of an efficient, professional, and patient-focused service.

Key responsibilities will include supervising and supporting administrative staff, coordinating daily workload allocation, managing staff rotas, overseeing referral and appointment booking processes, and ensuring local and national waiting time targets are achieved. The post holder will also support the management of patient pathways, monitor waiting lists and clinic utilisation, and escalate capacity or performance concerns appropriately.

The role involves providing day-to-day leadership to the team, supporting staff training and induction, assisting with recruitment processes, and promoting high standards of customer care and communication. The post holder will work closely with clinicians, operational managers, and multidisciplinary teams to ensure smooth service delivery and effective coordination across the department.

The successful candidate will also be expected to support service improvement initiatives, maintain accurate data quality standards, contribute to performance monitoring, and ensure compliance with Trust policies and procedures. In addition, the post holder will provide operational cover where required to maintain continuity of service within a busy healthcare environment.

Whittington Health NHS Trust is an integrated care organisation providing hospital and community services to people living in Islington, Haringey, Barnet, Enfield, and surrounding areas. We are committed to delivering high-quality, safe, and compassionate care whilst continuously improving services for our patients and local communities.

Our mission is to help local people live longer, healthier lives by providing safe, personal, and coordinated care. We are proud of our inclusive and supportive working environment and are committed to promoting equality, diversity, wellbeing, and professional development for all staff.

Joining the Diagnostics Department offers an opportunity to work within a busy and dynamic service that plays a vital role in supporting patient pathways and clinical care. We value teamwork, innovation, professionalism, and excellent patient experience, and we actively support staff development through training opportunities, appraisals, and career progression.

At Whittington Health, our ICARE values are at the centre of everything we do:o Innovativeo Caringo Accountableo Respectfulo Enthusiastic

We are committed to creating a positive working culture where staff feel valued, supported, and empowered to contribute to service improvement and operational excellence.