Deputy Accommodation Manager

We are looking for an enthusiastic and customer focused individual for the role of Deputy Accommodation Manager based at NHS Romford, Essex, RM7 0GP. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. The role of Deputy Accommodation Manager will include:

• Assisting the Accommodation Manager in running the site
• Compliance management
• Assist with the daily running and planning of a site team
• Managing the recruitment, performance and development of staff
• Oversee the management of void rooms to make sure they are turned around within a timely manner
• Oversee the cleaning and repairs for the properties
• Assisting with the preparation of local budgets and monitoring spend- raising purchase orders
• Support with the monitoring of contract service performance, taking action to deal with poor performance and promoting best practice
  
  Some experience of working in the student accommodation, hotel, hospitality or property sector is essential
• Excellent interpersonal, customer service and negotiation skills
• Experience of managing staff within a customer facing environment
• Ability to extract and interrogate data from computer systems
• Experience of residential booking systems is desirable
• Good working knowledge of compliance and building management
• Proficient user of Microsoft Office applications
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.