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Department Manager

JD Group, Leeds

Department Manager

Salary not available. View on company website.

JD Group, Leeds

  • Full time
  • Permanent
  • Onsite working

Posted today, 5 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 553517f4e48b4230b3c97eb282ac2041

Location ref: Leeds

Full Job Description

  • Support the Store Manager in leading, coaching and developing a high-performing, engaged team.
  • Deliver exceptional customer experiences that encourage customer loyalty and repeat visits.
  • Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
  • Help maintain a safe and compliant store environment for colleagues and customers.
  • Contribute to delivering financial results in line with or exceeding company targets.
  • Support other retail management duties where required.
  • Act as the point of contact for colleagues in the manager's absence.
  • Provide excellent customer service, addressing inquiries and resolving complaints professionally.
  • Help manage day-to-day operations, including opening and closing procedures.
  • Support cash management tasks, such as processing transactions and reconciling tills.
  • Participate in hiring, onboarding, and training new employees.
  • Provide feedback and coaching to colleagues to improve performance.
  • Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
    • Role objectives and KPI's:
  • Contribute to achieving or exceeding the store's monthly sales target.
  • Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
  • Achieve upselling or cross-selling targets.
  • Maintain a high customer metric score.
  • Ensure stock accuracy during store Audits.
  • Ensure all new colleagues complete mandatory training required.
  • Ensure colleague engagement survey results meet or exceed company benchmarks.
  • Assist in keeping operational costs within the allocated budget

    Great coaching, mentoring and team building skills that drives team performance.
  • Strong communicator with the ability to engage, support and influence colleagues effectively.
  • Experience leading, coaching and developing colleagues within a retail or customer-focused environment.
  • Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
  • Experience supporting business growth through customer engagement, local activity or community initiatives.
  • Commitment to delivering excellent customer service and customer experiences.
  • Be able to demonstrate the ability to improve store performance & standards through effective planning.
  • Strong understanding of retail KPIs and commercial performance measures.
  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
  • Leads with a plan/do/review mindset.
  • Effective decision-maker with the ability to assess information and make informed decisions.
  • Communicates in a way that inspires and engages.
  • Demonstrates a commitment to continuous learning and improvement.
  • Resilient and positive attitude even under pressure.
  • Demonstrates accountability and ownership of responsibilities.
  • Demonstrates company values and behaviours in day-to-day activities.
  • Committed to supporting colleague development and progression.
  • Committed to two-way, clear, and honest feedback.
  • Builds positive working relationships with colleagues, customers and stakeholders.

Direct job link

https://www.jobs24.co.uk/job/department-manager-127695564
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