Department Manager
JD Group, West Carr, City of Kingston upon Hull
Department Manager
Salary not available. View on company website.
JD Group, West Carr, City of Kingston upon Hull
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 23 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 25cb265fa3234fe3a305a80790b0ec70
Location ref: West Carr, City of Kingston upon Hull
Full Job Description
- Support the Store Manager in leading, coaching and developing a high-performing, engaged team.
- Deliver exceptional customer experiences that encourage customer loyalty and repeat visits.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Help maintain a safe and compliant store environment for colleagues and customers.
- Contribute to delivering financial results in line with or exceeding company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager's absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's:
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure colleague engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
Great coaching, mentoring and team building skills that drives team performance. - Strong communicator with the ability to engage, support and influence colleagues effectively.
- Experience leading, coaching and developing colleagues within a retail or customer-focused environment.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- Experience supporting business growth through customer engagement, local activity or community initiatives.
- Commitment to delivering excellent customer service and customer experiences.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Strong understanding of retail KPIs and commercial performance measures.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Effective decision-maker with the ability to assess information and make informed decisions.
- Communicates in a way that inspires and engages.
- Demonstrates a commitment to continuous learning and improvement.
- Resilient and positive attitude even under pressure.
- Demonstrates accountability and ownership of responsibilities.
- Demonstrates company values and behaviours in day-to-day activities.
- Committed to supporting colleague development and progression.
- Committed to two-way, clear, and honest feedback.
- Builds positive working relationships with colleagues, customers and stakeholders.
Direct job link
https://www.jobs24.co.uk/job/department-manager-127634774