Dental Booking Agent

Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various health care services. We have various Part-Time & Full-Time positions available for Dental Booking Agents working as key members of our Dental Team supporting the Dental Hub. The Dental Service provides a 24/7 service to patients aged over 5 experiencing urgent dental issues. This service provides advice & support over the phone. Then, depending on patient needs the consultation will result in self-care advice, booking of an Urgent appointment, or signposting to the appropriate service. Locations:Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ or Lexicon House, Wilmington Grove, Leeds, LS7 2BQ Shifts available (working across a 4 week rolling rota): Attached on supporting documents, The Dental Booking Agent will undertake dental call-handling and booking duties. As a key member of the CABS team they will contribute to the delivery of a quality service and the maintenance of quality standards. They will be responsible for receiving Dental calls made directly to the CABS service and the accurate input of caller information on to the computer system. Contact with the CABS service may be directly via a telephone call, in which case it will be necessary to take demographic details and undertake a non-clinical assessment to arrive at a disposition to meet the patients need for urgent dental treatment. The Dental Booking Agent will be responsible for contacting patients where their details are notified via NHS 111 ITK contact information and book them into available appointments across Yorkshire and Humber, as appropriate, in line with relevant protocols.,

• Comprehensive Staff Training programme
• Training and development available
• Modern working environment with a positive atmosphere
• NHS Pensions
• NHS Discounts (Blue light card)
• Hybrid Working
• 25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 days
• Various hours available in a 24/7 environment
• Support available 24/7
• Health & Well being group to support staff
• Supportive and Friendly teams
• Annual Awards focused on raising money to support a local charity
Local Care Directs core values:
• We are open and honest
• We are professional
• We respect each other
• We inform, involve and listen
• We do what we say we will do
• We support each other
We care about people Our core mission is to care about people, not only our patients but also the people we work with. We do what we say we will do and we do it well - Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community owned organisation, independent from the NHS and committed to putting patients first.