Delivery Manager - Study Program and Supported Internships

Based in Norwich with occasional travel to London, the Delivery Manager will oversee operational performance across both face-to-face and remote delivery.

The Delivery Manager- Study Programmes and Supported Internships, is responsible for leading the planning, delivery, quality, and performance of Study Programmes and Supported Internship pathways for young people aged 16-24, including those with Special Educational Needs and Disabilities (SEND). The role ensures that programmes are high-quality, compliant with Department of Education (DfE) requirements, responsive to learner needs, and aligned to employer and local labour market demand.

You will lead a multidisciplinary delivery team, build strong employer partnerships, oversee safeguarding and pastoral provision, and drive positive learner outcomes in progression, achievement, and sustained employment. This role combines strategic employer engagement-sourcing vacancies tailored to learner needs-with high-level team leadership. By managing job coaches, tutors, and support staff, you will ensure an outstanding quality of service that meets all contractual requirements and empowers learners to transition successfully into employment.

"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation."

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all., As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits

+ 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
+ 2 days paid volunteering leave each year
+ An enhanced pension scheme after 6 months
+ Life Assurance at 3 times your annual salary rate
+ Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
+ Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women's Network, MANaging Network, Menopause Network Group)
+ Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
+ Opportunity to request flexible working from day one

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

+ We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
+ We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
+ Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.