Delivery Manager

At CGI, we help government organisations transform critical public services through secure, innovative technology and effective delivery. As a Senior Delivery Manager supporting our client, you'll play a pivotal role in delivering complex technology programmes that strengthen essential government operations. You'll take ownership of delivery outcomes, lead talented multidisciplinary teams and bring fresh thinking to overcoming challenges, managing demand and driving continuous improvement. Working alongside experienced colleagues and senior stakeholders, you'll have the autonomy to make meaningful decisions, the support to develop your leadership capabilities and the opportunity to deliver lasting value for one of the UK's most important public sector organisations., In this role, you will take end-to-end ownership of delivering complex technology projects and workstreams. You'll establish clear delivery priorities, manage competing demands and ensure projects achieve agreed outcomes within scope, budget and timescales. Working closely with technical, commercial and client stakeholders, you'll provide confident leadership, proactively manage risks and dependencies, and maintain delivery momentum across multiple initiatives. You'll also play a key role in shaping future delivery, coordinating incoming client requests, validating estimates and aligning resources with business priorities. You'll have the opportunity to develop team capability, encourage innovative approaches to delivery challenges and drive continuous improvement. Supported by CGI's collaborative environment, you'll build trusted relationships, empower teams and contribute directly to the success of critical government services. Key responsibilities:

• Lead & Deliver: Take full accountability for successful project and workstream delivery, ensuring agreed scope, milestones, quality, costs and outcomes are achieved.
• Plan & Prioritise: Establish clear delivery plans, objectives and dependencies, balancing multiple concurrent projects and competing business priorities.
• Manage & Mitigate: Proactively identify risks, issues, blockers and resource constraints, implementing effective recovery actions to maintain delivery commitments.
• Coordinate & Collaborate: Bring together technical, commercial, supplier and client stakeholders to ensure aligned decisions and successful delivery outcomes.
• Assess & Estimate: Manage incoming our client's requests, coordinate impact assessments and validate delivery estimates, resource requirements and commercial responses.
• Challenge & Improve: Evaluate assumptions, scope and delivery commitments, introducing practical improvements that strengthen delivery performance and predictability.
• Develop & Empower: Build high-performing delivery teams through recruitment, onboarding, skills development and effective resource allocation.
• Optimise & Balance: Manage delivery capacity, resource utilisation and workflow to meet existing commitments while responding effectively to new demand.
• Govern & Communicate: Maintain accurate delivery records, provide clear stakeholder reporting and ensure decisions, risks and dependencies are appropriately managed.
• Innovate & Evolve: Champion lessons learned, consistent delivery practices and continuous improvement across the account.
  
  To succeed in this role, you'll bring proven experience leading complex technology delivery within demanding, highly governed environments. You'll be an organised, commercially aware and confident delivery professional, capable of managing multiple workstreams, coordinating technical teams and influencing senior stakeholders. You'll combine strong planning and risk management capabilities with a collaborative leadership style, demonstrating the ability to take ownership, solve complex challenges and develop teams that consistently deliver successful outcomes.
Essential skills and experience:
• Proven experience as a Delivery Manager, Senior Project Manager, Programme Manager or equivalent within technology or IT services.
• Strong track record of delivering complex technology, infrastructure, application, integration or service change initiatives from planning through to completion.
• Demonstrable experience managing multiple concurrent projects or workstreams, including scope, milestones, budgets, risks, dependencies and resources.
• Experience leading multidisciplinary technical and delivery teams, maintaining performance and accountability across competing priorities.
• Strong capability in delivery risk management, issue resolution, dependency management and recovery planning.
• Experience managing demand intake, project requests or front-door processes, including impact assessments and delivery planning.
• Proven ability to coordinate, challenge and validate technical estimates, resource requirements and commercial commitments.
• Experience managing team capacity, resource allocation, recruitment and capability development.
• Excellent stakeholder engagement, communication and relationship management skills, including experience working with senior client representatives.
• Strong commercial awareness, with the ability to balance delivery commitments, resource constraints, costs and customer outcomes.
• Experience working within secure, controlled or highly governed delivery environments.
• Ability to work effectively under demanding deadlines while maintaining accuracy, quality and delivery confidence.
Desirable experience:
• Experience delivering technology programmes for UK central government or other public sector organisations.
• Knowledge of enterprise integration services, infrastructure, platforms or operational technology change.
• Experience working within Agile, hybrid or structured project delivery methodologies.
• Experience managing suppliers and complex multi-party delivery arrangements.
• Relevant professional qualifications such as PRINCE2, AgilePM, PMP or equivalent.
  
  Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.Discover CGI London, England, United Kingdom > 1000 employees IT services We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other. Benefits: - Insurance coverage - Medical benefits - Pension plan - Member Assistant Programme - Check4Cancer - Flexible time off - Share Purchase Plan - Member discounts - Dental benefits - Vision benefits - Profit Participation Plan - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.