Debt Resolution Officers

EMSS are going through an exciting period of growth and has new opportunities available within our team.
The role would suit candidates with consumer collections/query management experience who can manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.
About the Role
You will have strong experience in consumer collections and query resolution. As part of the team, you'll be taking on a varied credit control position that isn't just about chasing debts but also getting involved in resolving disputes. You'll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won't be asked to reach unachievable targets, we want you to be able to support our customers in the best way.
About you
To apply for this post, you must have the qualifications, knowledge and experience below :
Relevant qualification in Finance, Accounting, or a related field, or equivalent experience in credit control and collections.
Strong knowledge of consumer credit control, collections processes, query resolution, and accounts receivable best practices.
Understanding of financial controls, KPI frameworks, and risk management, including awareness of legal and compliance requirements in debt recovery.
Proven experience managing end-to-end consumer portfolios, consistently achieving collection targets and KPIs.
Ability to prioritise and resolve queries effectively, working with service users and internal teams to minimise aged debt and non-collection risk.
Demonstrated experience identifying root causes of invoice queries and implementing improvements to reduce recurring issues.
Experience managing non-collectable debt, preparing write-off schedules, and escalating cases to legal action or external debt recovery where required.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it's like to work for us and the benefits we offer, please refer to the following