Debt Officer

As a modern, flexible and effective organisation, at Suffolk County Council we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as an ASC (Adult Social Care) Debt Officer, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. Reimagine the possibilities. A great opportunity to join the Suffolk County Council's Transactional Services team as an ASC Debt Officer, working from our HQ at Endeavour House in Ipswich with hybrid working options including some working from home.

• Do you have a financial mind?
• Are you motivated and well organised?
Your role and responsibilities You will be supporting the delivery of the customer billing, debt collection for ASC customers, providing a proactive and efficient service to customers in an accurate and timely manner. You will assist with the processing of financial documents and respond to enquiries from customers at the first point of contact. Your duties will include:
• contacting customers to discuss outstanding debts, resolve queries and to arrange payment plans and or secure payment
• processing financial documents and keying data
• updating internal databases and other IT systems to ensure accurate record keeping., We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the . Tell us about a time when you were responsible for collecting outstanding payments or managing debt recovery. How did you approach the situation and what was the outcome?
• Describe a situation where you had to explain complex financial information to someone with little or no financial knowledge. How did you ensure they understood?
• Describe an occasion when you worked with colleagues from different teams to improve a process or achieve a shared objective. What was your contribution?, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
  
  experience of working in a financial environment
• to be able to process information accurately
• the ability to provide excellent customer services and demonstrate great communication skills.
  
  As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:
• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day