Data & Pathway Coordinator

An exciting opportunity has arisen for a Band 4 Data & Pathway Coordinator to join our team at the accredited Specialist Memory Service/Healthy Ageing Team in Milton Keynes. SMS provides early identification, assessment, diagnosis and support to clients who have dementia and their carers/families. The main responsibilities of this post will include: providing administrative support to MDT colleagues within the Memory Assessment Service, booking appointments, speaking with patient/families/carers, telephone duties and collecting and analysing data as required. We are looking for someone who is dynamic, organised, who can work autonomously as well as part of the multi-disciplinary team and who can work in an efficient manner. You will be responsible to the team manager., The Data & Pathway Coordinator role provides comprehensive administrative coordination across the assessment and patient pathway process, requiring a high degree of organisation, accuracy and independent judgement. The postholder is responsible for managing referral and assessment pathways, coordinating appointments and clinical activity, monitoring pathway progress and escalating delays or risks to ensure service targets are achieved. The role includes responsibility for the collection, validation, analysis and monitoring of pathway and performance data, ensuring information recorded on clinical systems is accurate, timely and compliant with organisational and statutory requirements. The postholder produces and maintains reports, monitors key performance indicators, identifies data quality issues and works proactively with operational and clinical colleagues to resolve discrepancies. The post requires the ability to prioritise competing demands, manage complex administrative processes and provide advice and guidance to staff, patients and external agencies regarding assessment pathways and associated procedures. There's a place for you at CNWL. We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providingtop quality caredepends on our ability to employ the best people. We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career. With adiverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL. Please Note:This vacancy doesnot meetthe criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024." As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form. Please Note:Role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit:Skilled Worker visa: Overview - GOV.UK

• End-to-end pathway administration and coordination.
• Monitoring and management of waiting lists and assessment activity.
• Data validation, quality assurance and performance reporting.
• Independent prioritisation and decision-making within agreed procedures.
• Escalation and resolution of pathway delays and data issues.
• Liaison with multidisciplinary teams and external stakeholders.
• Service improvement and process development responsibilities.
• Provide administrative support to clinical leads and pathway managers, particularly in managing waiting lists.
• Communicate effectively with service users, carers, and staff, handling routine enquiries with tact and professionalism.
• Use judgment to resolve queries and problems within the scope of the role.
• Manage and prioritise workload independently
• Accurately record information using electronic patient record systems.
• Support service meetings by preparing documentation, taking minutes, and producing meeting records.
• Assist with the implementation, maintenance, and use of mental health service databases, including data entry and extraction.
• Maintain health records in line with Trust policies and procedures.
• Collect, analyse, and report statistical data to support audits and service monitoring including wait list and all KPI targets
• Provide guidance and support to reception and administrative staff, responding to queries from service users, families, and professionals as needed.