Data / Office Administrator

The successful candidate will work primarily within SystmOne, managing a variety of administrative workflows and ensuring daily tasks are completed accurately and within agreed timescales. The role is essential in supporting clinicians and the wider practice team to deliver safe, effective and efficient patient care. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and takes pride in delivering high-quality work. Main duties of the job The post holder will be responsible for:

• Completing daily administrative workflows within SystmOne.
• Processing and managing incoming clinical and non-clinical tasks.
• Ensuring all allocated work is completed accurately and within agreed timescales.
• Processing incoming correspondence and assigning it to the appropriate clinician or department.
• Supporting GPs, nurses and the wider multidisciplinary team with administrative requests.
• Updating patient information within SystmOne where appropriate.
• Assisting with referrals, secretarial work and other administrative processes.
• Escalating urgent issues to the appropriate member of staff.
• Maintaining confidentiality and complying with GDPR, NHS Information Governance and practice policies.
• Supporting service improvement initiatives and helping to develop efficient administrative processes.
• Undertaking any other administrative duties appropriate to the role, Reports To
Practice Manager / Operations Manager Accountable To Practice Manager Job Purpose To provide high-quality administrative support to the clinical and operational teams by managing daily workflows within SystmOne and ensuring administrative processes are completed efficiently, accurately and within required timescales. The post holder will contribute to the smooth running of the practice by supporting clinicians and ensuring administrative tasks are processed promptly and professionally., Administration
• Complete daily administrative tasks using SystmOne.
• Process incoming electronic correspondence.
• Monitor workflow queues and prioritise workload appropriately.
• Process referrals and associated documentation as directed.
• Update patient demographic information where appropriate.
• Ensure all documentation is processed accurately.
• Liaise with clinicians regarding workflow queries.
• Maintain accurate electronic records.
• Support audits and administrative projects when required.
• Assist with the implementation of new administrative procedures.
Communication
• Communicate professionally with colleagues and external organisations.
• Work collaboratively within the administration team.
• Escalate concerns appropriately.
• Maintain excellent working relationships across the practice.
Information Governance
• Maintain strict confidentiality at all times.
• Comply with Data Protection legislation.
• Follow all practice information governance policies.
• Report any data breaches immediately.
Quality
• Work in accordance with practice policies and procedures.
• Contribute to continuous quality improvement.
• Identify opportunities to improve administrative efficiency.
• Participate in mandatory training.
General Responsibilities
• Maintain a professional appearance and attitude.
• Attend team meetings and training sessions.
• Undertake any reasonable duties commensurate with the role.
  
  AMP Group Practice is looking to recruit a motivated and organised Administrator to join our busy administration team. This is a non-patient facing role with no reception duties., Ability to work across AMP Group Practice sites if required.
• Commitment to equality, diversity and inclusion.
• Commitment to safeguarding and patient safety.
• Willingness to undertake mandatory training.
Qualifications Essential
• GCSE (or equivalent) English and Mathematics (Grade C/4 or above).
• Good standard of general education.
Desirable
• NVQ Level 2 or 3 in Business Administration or equivalent.
• Customer Service qualification.
Experience Essential
• Previous administrative experience.
• Experience managing a varied workload.
• Experience using Microsoft Office applications.
• Experience working accurately with electronic systems.
• Understanding of confidentiality.
• Knowledge of GDPR and Information Governance principles.
• Understanding of effective office administration.
• Excellent organisational skills.
• Strong attention to detail.
• Good written and verbal communication.
• Excellent keyboard and IT skills.
• Ability to prioritise competing demands.
• Ability to work independently.
• Ability to work effectively within a team.
• Good problem-solving skills.
Desirable
• Previous experience working within Primary Care or the NHS.
• Experience using SystmOne.
• Understanding of General Practice processes.
• Knowledge of NHS administrative systems.
• Ability to identify opportunities for service improvement.
• Confidence using multiple IT systems simultaneously.
  
  AMP Group Practice is a progressive GP organisation providing high-quality primary care services across Askern, Conisbrough, Denaby and Mexborough. Together, our practices care for a diverse and growing patient population and are committed to delivering safe, effective and compassionate healthcare.
We continually develop and expand our services to meet the changing needs of our local communities, working collaboratively with a wide range of healthcare professionals to provide integrated, patient-centred care. Our multidisciplinary team includes GPs, Advanced Clinical Practitioners, Practice Nurses, Healthcare Assistants, Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Mental Health Practitioners, Social Prescribers, Care Coordinators and a dedicated administration and management team. We are committed to creating a supportive, inclusive workplace where staff are encouraged to develop their skills, progress their careers and make a real difference to our patients and local communities.