Data & IT Support Assistant

Providing first line technical and administrative support to Age UK Coventry and Warwickshire.

Provide frontline technical and data support across the organisation, delivering guidance and assistance to staff in all departments, including remote teams and retail locations across Coventry and Warwickshire. Support the production of data reports for services, finance, and HR functions., This is a varied and hands-on role where no two days are the same. Youll be the first point of contact for IT support, helping colleagues across our offices, services, and retail sites to stay connected and productive.

Alongside this, youll also play an important role in supporting how we use data across the organisationhelping to produce reports for services, finance, and HR, and ensuring information is accurate, accessible, and handled appropriately.

In this role, you will:

-Troubleshoot IT issues and support users both remotely and in person.

- Visit sites across Coventry and Warwickshire to provide hands-on support.

- Produce andmaintainregular data reports to support teamsand decision-making.

-Support improvements to reporting processes and systems.

-Help colleagues feel confident using IT systems and data tools.

This role offers a great mix of practical IT support and data-focused work, making it ideal for someone who enjoys problem-solving, working with people, and developing their skills in both areas.

We're a local charity working in the community to support older people, their families and carers.