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Data & Insights Manager

Tate, Milton Keynes

Data & Insights Manager

Salary not available. View on company website.

Tate, Milton Keynes

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 3 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: cca21326c71e465e94b57e3230eb2d73

Location ref: Milton Keynes

Full Job Description

Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme. Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success. The Role Working closely with senior leaders, operational teams and external partners, you will:

  • Lead the organisation's Customer Experience programme.
  • Manage the implementation and embedding of a new CX platform.
  • Coordinate stakeholders and drive project delivery across the business.
  • Manage third-party suppliers, ensuring delivery against expectations.
  • Translate customer feedback and data into practical business recommendations.
  • Provide tools, insights and reporting that support operational performance.
  • Identify opportunities to improve customer satisfaction, retention and revenue.
  • Support and develop one direct report.

    We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice.
    • You'll have:
  • Proven project management and change delivery experience.
  • Strong stakeholder engagement and influencing skills.
  • Experience managing external suppliers and partners.
  • Confidence working with data, reporting and business insight.
  • Commercial awareness and an understanding of customer experience drivers.
  • Excellent communication, organisation and relationship-building skills.

Direct job link

https://www.jobs24.co.uk/job/data-insights-manager-127342980
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