Data Insight and Triage Coordinator

As an Experts at Hand SEND Data Insight and Triage Coordinator, you will lead the Experts at Hand (E@H) triage function, providing high-quality performance insight and intelligence to ensure education settings can access timely and effective SEND support. Through robust analysis and reporting, you will equip senior leaders with the evidence and insights needed to inform strategic planning, enhance service delivery and improve outcomes for children and young people with SEND. You will be able to demonstrate relevant professional experience that has provided you with equivalent knowledge, skills and expertise. You will also be proficient in reporting and data visualisation tools, including Power BI and possess advanced Microsoft Excel skills, with experience of using pivot tables, complex formulas, Power Query or similar data preparation tools. We are looking for someone who is a confident user of Microsoft 365 applications, particularly Outlook, Teams, SharePoint and Word. With excellent interpersonal and communication skills, you will be able to build positive relationships and communicate clearly and effectively, both verbally and in writing, with colleagues at all levels across the council, as well as external partners and stakeholders, including parent carers, education settings and other professionals. About the team... Experts at Hand (E@H) is an innovative, multi-disciplinary service being established in response to the Government's ambitious SEND reform agenda, which aims to increase the number of children and young people with SEND whose needs can be successfully met within their local education settings. The team brings together a range of specialist professionals, including Educational Psychologists, Occupational Therapists, Speech and Language Therapists, SEND Advisors and outreach staff from local specialist schools. Although the service will be based at the Child Development Centre (CDC), team members will spend much of their time working in education settings., You will be responsible for:

• Supporting the effective and efficient delivery of the provision of services within the Experts at Hand (E@H) team.
• Working closely with operational teams to improve data quality, reporting processes and the practical use of performance insight.
• Maintaining appropriate records, information governance standards and audit trails for triage, data handling and service reporting activity.
• Being the first point of contact for education settings calling for support.
• Working closely with the business support officers within E@H and the Educational Psychology Service to integrate and further develop processes and systems.
  
  Are you ready for a chance to contribute to system-wide change and make a lasting difference for children and young people with SEND? Bracknell Forest is looking for a dynamic and forward-thinking person to play a key role in our innovative Experts at Hand (E@H) service and contribute to the delivery of our ambitious SEND reform programme.
  
  At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This role includes an expectation to work from our Child Development Centre two to three days per week, alongside flexible working arrangements., 25 days annual leave increasing to 28 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Paid employee volunteering scheme.
• Local government pension scheme, with life insurance cover.
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.
or see the candidate pack. Our values At Bracknell Forest Council define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting . We will work with you to support you throughout the process. Disability confident and inclusive recruitment Bracknell Forest Council is proud to be a Disability Confident Leader and an inclusive employer. This means that if you tell us on your application form that you have a disability, are an armed forces veteran or are a care leaver, you will be guaranteed an interview if you meet the essential criteria outlined in the person specification. Interview date Interviews will be held on 4th September 2026. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question?